PetflowReviews of petflow.com

I love ordering my pets' food online, I do it all the time. I decided to order from Pet Flow because I read that they accept manufacturer coupons. I placed an order of over $100 and never got my money back for the coupon. I called customer service and they told me that instead of giving me money back on my card they added it to my account towards my next service, which makes no sense considering the coupon is good for money off of the food that I am buying right at that moment. When I asked to speak to a supervisor the rep told me I would get a call back in 2-3 hours and that she currently had no manger on duty. Its been a week and I still have not gotten my call back.

I have been purchasing buddy sticks for several year - my daughter and I. They used to be thick and chewy and would give our dogs a great "chew" time! 99% in the bag are now thin (both short and long buddy sticks) and the dogs chew them up in a couple minutes! Where are my old bully sticks? Can I specify "thick" bully sticks when I order?? thank you for your time.

the meds were fine when they got here but i do not understand why it took so long.

I went to purchase items that was on sale...but was told after going to checkout I needed to purchase another $15.00 worth of merchandise to complete 'my order' . Needless to say I cancelled my order and may never go back to that site again

i did not like the way the box was packed .A 28 lb bag of dry dog food was in with some crunchy cookie treats and a 12 pack of canned food. there were no peanuts or any kind of bubbled plastic to cushion in between, so the treats were crushed.

While I was thrilled with the quick shipping I was very upset that 3 out of the 4 safety LED safety lights broke the same day I received them. I know they were only a penny each but I thought they would last longer than a day. I feel bad that I recommended these to friends and family before I got mine and seen how cheap they are made. Needless to say I don't think I will be buying from you again.

luckily, the canned food was still totally usable

I am disabled and live with my daughter.Unfortunately, she lives upstairs, which makes it very difficult for me, as I need both hands to negotiate the stairs. It is for this reason I get dog/cat food delivered to the door. I ordered from PetFlow, and they are FAST! FedEx, however, never delivered it to the apartment. They left the whole bundle in the small leasing office and won't come back and deliver it like they were supposed to. I can't get the food to the apartment, and the office is blaming me. I am beyond angry and frustrated.