PetflowReviews of petflow.com

i ordered 5oz cans , and 3x PetFlow sent 2.5/3oz cans!! I can see it happening once and then it's corrected but this was done 3x !!!!! my 3 cats are on special diets, and i had to purchase poor quality food at the grocery store for weeks, due to me having to return case after case to you, and not having reserve let of the first order i placed with your company... you were kind enough to let me keep one of the cases due to the screw up at the warehouse and was given a $10 credit ( for the 2nd time because f the errors).. so thank you, but i don't have much faith in a company that continually delivers the wrong product 3x..... your customer service reps are nice and try to do what they can... but this last time the rep refused to let me speak to a supervisor and promised that she would have her call me within 24 hrs...that was 7 days ago..... i'm sorry but i won't be ordering from your company any more

I did not appreciate the delay in shipping the dog food I ordered, caused by the PetFlo requirement to have my dog's vet approve the order before shipping. The order took so long to arrive, that I almost missed its delivery before I left for vacation. I think it is ridiculous for dog food to be classified a prescription, requiring a vet's approval. I won't order from PetFlow again. I also do not appreciate the number of ads I receive in my email box from PetFlow following my order. Please stop sending them.

Their flyer ad was VERY VERY MISLEADING. I did order believing I was getting a 25% discount but didn't.The front of the flyer showed the 25% deceptive "come on" the backside said something totally different. When I called company I was told ALOT of people were "confused" by the ad. FRAUD FRAUD FRAUD Package came soaking wet. The Dog Whisperer liver treats made both my dogs ill. DON'T BUY FROM THIS COMPANY ... buy from companies with some integrity.

This was our 2nd purchase thru petflow. Our first was horrible also. They gave us a 15.00 credit for the bad experience and when I used it on a scratching post the cardboard is showing its not even covered all the way. Poor quality and who ever packed it should have seen this, it was obvious! We will switch back to chewy.com !

Terrible experience over and over and over. I'm done.

I was very troubled by my experience with your company. My dog experienced pancreatitis and the vet recommended the product that I try to purchase from your company. I received an email stating that the product was on its way followed by several more emails in reference to my delivery. After several weeks and I did not receive my delivery I called your company and they said that they did not receive the prescription. I then called my vet and they said that no one contacted them in reference to a prescription. I call your company and offered to put them on three-way with my vet and he said that cannot be done that was against company policy. I then offer to have my vet call you I was then transferred to another department in your company. they said that my vet only receive prescription by mail. That was a LIE, so I cancelled the order. Awful EXPERIENCE!!!!

Vet source is horrible, need a new prescription every single time even if you have a non expired prescription.

My dog was highly allergic to something in the food We had to take her to the Emergency Room