PetflowReviews of petflow.com

I ordered a 25lb bag of food (set up on a service for delivery every 6 weeks) and added an item to be sent only with the first delivery. I got the add-on item, but didn't get the food. I called customer care and had a positive experience - without question, they placed another order for food and it was set to be shipped the next day (yay!)...however, without knowing what delivery service was used (and I didn't ask, shame on me), I found that it is going to take an additional 4-6 days to receive my product (boo!). I had to go out an buy MORE food (I timed the delivery to coincide with our dogs' need) so that our pups wouldn't go hungry. Wish I would have asked how long the second delivery was going to take. Lesson learned. I am looking forward to this service, and think it's a wonderful idea - just hoping this is a one-time OOPS. Looking forward to rating higher the more I use the service.

Product arrived quickly. But product was not very thick.

HMMM. My order was a bag of dry and 2 cases of wet dog food. I received the bag first and after 4 days called and the gentleman was polite and corrected the short coming of the shipment. However, when I received the canned food, they were broken apart and 2 flimsy blue pillow cushions were on the bottom. I have ordered similar food from Amazon and the packaging was NOT askew. I am debating about a possible re-order.

I have ordered in the past, before you had the other company call for the prescriptions, with out a problem. This order was a mess. I drove 40 miles to my vets to find out what the problem was. My vet faxed the prescription on April 4th and April 7th. I saw the confirmations that the faxes went through. But Vet Works (or whatever their name is) kept saying that my vet said I was not a client of theirs. I have 5 animals there. After a week we finally got it taken care of after several phones calls and emails and of course me driving to the vets to see if they were messing it up. I am very hesitant to place another order through Pet Flow.

My first order was great. No problems what so ever, timely delivery. My 2nd order not so much. I responded to a sale email I was sent for items. I ordered 20 items and when I received them, only 2 items met my expectations.

I got great deals on a couple of items for an event and they were a big hit, however, I wanted to return 2 items because I was over budget and the return policy was too prohibitive. Petflow's competition, Chewy.com were great about returns, even small ones and pays return shipping on top of that. Petflow should revise their return policy.

Don't buy these bowls if your dog is small. My Pug can't reach the food. Tongue not long enough. Wish they had smaller once and not as deap.

My package arrived 2 days late. and it was barely sealed. It had nearly been completely been opened. I was amazed all my product was still in the box