PetflowReviews of petflow.com

I wish I'd known it would take 2 wks to receive my cat food. In the future I will plan ahead. The price is worth the wait.

I was pleased, overall, with my first PetFlow order. The anti-track floor mat works great, and I'm very happy with it. The various dog treats I ordered are just fine. I ordered two LED light collar tags, though. One was loose from its package, and the other, though in a package, was broken. These items needed to be carefully packed, but were just thrown into the box. Turn-around time on my order was good. I was just disappointed to receive broken merchandise---

I was a little disappointed, my dog has had Lambchop before and I was so happy with it's quality and longevity. This time I ordered it from you and it didn't last a day before the ear fell off.

Bowl is of good quality with a non-skid bottom. I have two Mastiffs and although the bowls were of good quality the design was more for narrow snout types.

I received my order in a reasonable amount of time after I ordered it, but the two 24 packs of canned food I ordered were at least 50% comprised of dented cans. I have a hard time believing that shipping alone caused so many of the cans to be so dented, so I have to assume they started out like that. The toys and vitamins I ordered were fine and packaging was intact and unmarred.

My order was received on time. The box was badly broken and some of the cans of food were damaged but not enough to have me concerned that the seals on the pop tops had been broken. Obviously the carrier used does not give a crap about their packages. meh. What was the tipping point was a telephone call received as my order shipped which sounded like a "there is a problem with your order call" which is cool, it happens. No, this was a call requesting me to sign up for the timed order and delivery service which started out with your order has shipped and do you want to save 10%? Sadly, no is not an answer. I had to use my Mom voice in combination with "young man". I get it, guaranteed sales is awesome. I read up on all services any provider has and look for the best deal on the best food for my cats and their messed up dietary needs. Sometimes my older cat eats dry, sometimes he is ill and can only get down wet, meaning I buy when we need and sometimes I buy ahead if it is a good deal. This means I don't use subscription services regardless of the discount. I know it is weird and different, but hey, everyone does their own thing and that is what is cool about America. That being said, a person on the other end of the phone who called me should probably listen the first or second time "I appreciate your call, but no thank you for your offer. I have looked into or read up on the program and it does not work for us at this time." is said. I know bulldozing someone on the other end of the line is a call center tactic, but really it harms the image of PetFlow giving a crap about not just animals but the people who take care of the animals. So all of this, battered cans and open shipping box, and a bothersome phone call have me wondering if there is going to be more of this in the future which is so not worth it. For a few more bucks I can buy from someone else who ships faster and does not treat me like a moron for not wanting to save ten measly percent.

One bully stick cost $3.99. The advertisement did not indicate that only one 12-inch stick was offered for $3.99. That is ridiculous. A 6-inch one cost $0.99, which is high, but you could get four of them, double the 12" one, for the same price.

I ordered 2 cases of prescription K/D Feline cans on March 24 with a requested delivery date of April 11. Filled out all the vet info and got order confirmation on March 24, expecting delivery on April 11. Unfortunately, and with no explanation, the order wasn't processed until April 11, charge card charged on April 15, and the order shipped on April 15 resulting in delivery on April 17. We were on our last can when it finally arrived. Don't understand why you ask for a requested delivery date if you seemingly ignore it?