PetflowReviews of petflow.com

Indicated had our dog food so filled out the form for a prescription from our vet, gave our credit card. Turns out did not have the food. Wished they would have told me upfront

We have used Petflow for a few years. Several months back, our canned dog and cat food arrived with many cans so damaged, the food leaked out and spread over the rest of the cases . I reported it and following deliveries were well packaged and food arrived in perfect condition. The last two deliveries , I had called and specifically asked for the extra packaging , it was not done. The last delivery was the worst ...I have decided to discontinue ordering from Petflow.

Havnt got the package and no one contacted me back after I have reached out bad bad bad service

This order was a huge fiasco. First of all, I received a confirmation that my order was to be shipped on July 5. I finally received my order on July 13, but the wrong cat food was shipped. This food was absolutely needed by July 19 because of a vacation. When I called the company on July 18, I was told that there was NO WAY they could overnight ship me the correct food. Now I have had to make a special trip to a pet food store to get some food (not his usual prescription food) so my cat doesn't starve while I am on vacation. He has food allergies so I am hoping that he will be okay after eating regular food for 2 weeks! I expected that when I placed my order on July 3, there would be plenty of time (16 days!!) for the order to reach me before we left on vacation! I am extremely unhappy and will not be using this company again unless you make some kind of amends. If not, I will be telling this story to all of my friends who I have recommended this company to.

They cancelled my order saying my vet denied the pet relationship with them.. which was a lie... I went into my vet to then showing me the copy of the fax they sent back to petflow approving it.. so in turn petflow made my life more inconvenient than it was before I even tried to order in the first place. Never again. Ps. I have still yet to hear back from petflow as my vet called to see why they claim it was denied. The only response I've heard so far is their computers were down so try the phone call again later. I'm glad my issue was resolved. Not.

Always out of my Dogs food and the pharmacy is super difficult to deal with. My vet faxed them 4 times and I kept getting emails requesting the rx. Ran out of food numerous times due to these factors. Finally, when they increased the price of my dog food, and they were out AGAIN, I cancelled my programs. I called them to cancel and they offered me an additional 16% off from then going forward. Really? They wait until I pull my subscriptions? Too little, to late. I felt like they had become way too undependable, especially when my dogs are on rx food that is hard to find, and they are out of A LOT! I was sick and tired of having to scramble to find my dogs rx food elsewhere when they were out. Update: after cancelling all business with them going forward, mysteriously, I received 59 pounds of dog food that FedEx dropped on my porch. I was furious. I called PetFlow and spoke to LAUREN, who could not have been more rude. Once I felt like this conversation was going nowhere, I told her nevermind getting FedEx to pick the food back up, I was just going to have to call Amex and dispute the charge. She assured me though, that FedEx would pick up the food on the next day between 8am and 8pm, well, that didn't happen. So I called last night and was lucky enough to get Rude Lauren back on the phone, who told me that, "We cannot force FedEx to pick up a package that they don't want to pick up". I said, "WHAT ARE YOU TALKING ABOUT? That's their business! They pick up and ship packages!" And by the way, FedEx didn't come again today. I guess they didn't feel like it. I WILL NEVER, EVER DEAL WITH THIS VENDOR AGAIN. LAUREN WAS SO RUDE. NEVER EVER AGAIN! I wish I could have rated them ZERO STARS

I placed a bad order 20 minutes after customer service closed. I sent an email asking to cancel the order that evening. The next morning I got an email saying product had shipped but did I want order recalled from FedEx. I asked them to recall. 2-3 days later I received the food...

Took too long to deliver food. Had to buy supplemental food from pet store because my dogs didn't have anything to eat.