PetflowReviews of petflow.com

1. Your site told me that I was REQUIRED to mail the original prescription for my cat’s Hill’s m/d food. Luckily, I had asked my vet for a prescription in June, so I had an original to mail. I don’t like to mail this, because I have to get a new one anytime I find a better price somewhere else. I mailed it the very next day, and I immediately start getting emails telling me to mail the prescription. It had only been one day. So, after about 3 days, I get an email telling me that I could email a copy if I preferred. YES, I PREFERRED to go that at the time of ordering, but I was NOT given that option. Do I called to complain, and I asked for my original prescription back. I was told that they could not get the script back. I then asked to just cancel the order and was told that I could order that either. Then, about a week later, I get an order…….NOT my order…….someone else’s order. I called the customer service number and got a young man. When I tried to explain that the box had my name/address, but the box contained someone else’s order/receipt, he got belligerent and acted like I was nuts. He hung up on me. I called back and got a very pleasing young woman who listened to me and handled my issue. I lost all confidence in Pet Flow and will never order from them again. Their company has some serious issues.

food order took a long time to arrive, wasnt aware to order before noon on fridays to ensure order received before weekend so it was a long time before order was even received

when i ordered said in stock,,then i get email not in stock,,takes long time to get and multiple delivery,,and you have to add up each delivery to make sure its right,prob won't order again i did twice and happened both times

Disappointed in your service Was told that you had an item in stock to be mailed When I inquired about status of order, I was told an error was made and food was not being mailed Out of stock !!

My order showed food was in stock. Email stated pending. Continued to say pending for a few days. Called and was told it would be sent asap. A couple days after that was told it was out of stick and credited. Ordered through you because your site said it was available when no one else had it

I’ve recently moved and I was struggling to find my cats food and I found it on this website but sadly I was put on their fraud list right away. I called customer service and they told me there’s no way for me to talk to the fraud department to get my name off of the list so I never got to actually use their website or products. I feel like this is probably a great company but definitely needs to improve the fraud department. I give two stars because after trying everything and didn’t really receive help I’ve had to find my cats food on a separate website. Also if my order is cancelled, an email letting me know would be helpful instead of waiting a week expecting their food to come to find out it’s not.

All past orders have been good, and if there were any issues in the past the staff handled it appropriately and quick. However, this past problem was a slap in the face and took much needed funds away from my rescues. PetFlow did not take responsibility for a screw up on an order and I was charged for two orders which took away a few hundred dollars from my rescue pup’s account. Not sure if I should continue with my auto delivery or find another source that cares.delivery

Where is the rest of my order? Your website shows the Hills Prescription Metabolic and Mobility 12.5 bag as being in stock, yet it has not been shipped to me. I do not know whether I have been charged for it. Please respond to me. Carol Ann (no "e ") Olsen