PetflowReviews of petflow.com

Items that were supposed to be in stock were not actually in stock. It took almost a full week for the company to advise that the item would not be able to delivered due to not having the item in stock.

I've experienced the same non-existent or care from customer service. I wrote a review three days ago and it didn't published since in was so negative. I would like to thank the call center (I can't call it customer service because there is no service) because I went to the competitor (C***Y) and purchased the same exact product for less money and they have actual customer service.

Your packaging is very poor. Cans arrived damaged and missing cans. I have pictures but don't know how to include them here.

If zero was an option that is what I would rate them. Website was extremely buggy and kept kicking me out of the product and cart. I submitted my order and received a confirmation. They did not ship the order and never notified me that they cancelled it.

I placed my first order over the phone with a female and was told when the order would likely arrive as a Holiday was in the close future. the day came and went and No dog food delivered to the rescue. I called and found out the order was considered FRAUD and order was cancelled. So dogs were expecting this food and I had to reorder with faster delivery service with someone else. I will not use th is PetFlow again. I checked my text messages and Petflow told me to call the company, so I called and was told my order was cancelled for reason it is considered FRAUD. that is only and last communication

Poor customer service. Ordered prescription pet food. Sent in vet prescription. In process. Heard nothing. Called after 2 week. Was told it is “out of stock” and order was automatically cancelled without any notification. No customer communication. Asked for prescription back so I could go elsewhere. They said they can’t give back. After I complained they send a worthless cat email informing me it was cancelled. Do not order from this place!

I placed my first order over the phone, and it was so ship right after Christmas, I got NO notice for delivery as this was going to a dog rescue; so I sent a TEXT Wed. the 3rd, I got a reply to call so then I called, and was told my order was cancelled due to fraud. It was allegedly flagged by the company as fraud. NO one called with a notice, nothing was done. I called to speak to a Supr. and was told it could take 1 - 3 days.. its 24 hrs. later and still NO call. do not like this kind of service

No shipping update. Have no idea where my product is