PetflowReviews of petflow.com

Epic Fail! Charged my card product not available! Had to call to get things in done!

This is the most user un-friendly site I have ever had the displeasure to use. I trash talk them to everyone who will listen. Even the "Enter reference number", just one hassle after another with this sucky site. :o(

Pet Flow took my order knowing, but not disclosing, that they did not have stock to fill my order. I will never order from them again.

Terrible communication - after calling three times to find out why my order was being cancelled, I find out the food is out of stock. Website says item is in stock. My order was canceled twice and when I called, they said it was because my veterinarian was not approving the prescription.

Ordered a bag of food on Thursday, should have received by end of day Monday per the tracking information. On Monday, the order never came and when we called to acquire, they said the order never even went out and "these things just happen". We were out of dog food on Tuesday and had to run around to find the same brand at a local store. Poor service.

Never received shipment despite being given fedex tracking number. Once a complaint email was sent there was still failure to generate a mere shipment in a timely manner. Nearly 10 days had elapsed, and finally after a 2nd email complaint was sent that a shipment tracking number and delivery was completed.

I placed an order from the website that was in stock. After one week of calls with a different answer each time as to why my order was not shipped they finally admitted they did not have the item in stock. Not good customer service

I am extremely unhappy with PetFlow and will never reorder from them ever again and here is why!! As with most online retailers they offered a $10 coupon on the first order. What I did not realize is in redeeming said coupon I was committing to a $12.95/mo recurring charge. WTFFFFFFF????? Freeshipping.com is asscociated with Petflow and sneakily signs you up and charges $12.95/mo. for this free service. So in May I ordered a bag of dog food from PETFLOW. NO!!!!!!!! So that coupon cost me $25.90 in two payments between June and July????? NOOOOOO!!!!!!!!! Another battle ensues!!!! AND I WILL WIN!!!! Be sure to report all poor business practices to the Better Business Bureau and your state's Attorney General. And make the company you are disputing with aware of said intentions. It is amazing how quickly they offer up refunds when you speak those words!!! NOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!