Jeanne Heller in Los A.
Fast shipping once the Rx is approved
My order was for a large bag of Hills i/d dog kibble and a case of i/d canned food, both prescription items. There was a delay in shipping due to coordination difficulties among PetFlow, the shipper VetSource, and my vet's office. I wish PetFlow had started the Rx approval upon receipt of the order, rather than waiting for the shipping date, but with the help of Customer Service all got sorted out and then shipping and delivery went really fast. I received the large box the day after my shipping notification, and everything was in perfect order. And my dog is enjoying the Sweet Potato Chips I added to my order later at a PetFlow prompt.



