PetflowReviews of petflow.com

items (doggie treats) were small sizes

If you have a dog then PetFlow.com is a breeze to use. I have cats, and since the site switches to a Dog oriented search every time the user changes pages, life is difficult for those who want to purchase things for cats. I have to re-select the Cat category repeatedly to do my shopping, even when I have a known profile and PetFlow.com knows I have Cats. This should be an easy fix to gain a higher rating, but at this point I feel like PetFlow believes that Cats (and their owners) are 2nd class customers. Otherwise, great products and delivery - hard to fault them beyond the poor web site.

you could make it near impossible to buy anything. First of all, moving selected items to the shopping cart required an advanced degree in Software Engineering. Then, no matter the effort expended, I could not convince the shopping cart that the wrong items and the wrong quantities were showing up. To get the proper items and correct quantities, I had to call Customer Service (and the wait time for the nice lady was completely unacceptable). Even after she "looked at my order," it was still incorrect from my view of the screen. I was assured that all was well, and that I could place my order. I held my breath, pushed the button, sent the order, and then - after an acceptable waiting period - received the correct items in the correct quantity. I'm not altogether certain that I'll be doing much more shopping with you folks: whatever company put together your order processing system did you NO favors.

I received my order of pet foods quickly and for a decent price. I opted to sign up for their autoship service because of a $12 dollar discount. The text of the offer saying "Everything is under your control. You can cancel anytime, and there are never any fees." BUT when I tried to cancel using the website, I was instead forced to call their 888 number. The person who took my call was very polite and tried to get me to stay on the program. The problem I have with this is being forced to call instead of being able to list my reason for cancellation on the site itself. While I understand that forcing people to call is more likely to get people to retain the service, I find it very annoying. It's unfortunate too because otherwise, my experience with the company was good.

Part of our last regular order did not arrive. I contacted customer service and was told they would try to track it down, or ship the missing items again. That was over a week ago. I was told it would take a couple of days to do the tracking and they would contact me again. I contacted them again and have not received any response. I called again and they did not have any documentation of my email, but did have the communication to the shipper. There had been no response from the shipper, and I guess I would have just been in limbo if I had not called again. I have been a loyal customer for 4-5 years, and spend A LOT of money with this company. I would have expected better customer service, however, when I called again the customer service rep was very apologetic and did the the undelivered order shipped out the next day. That's the only saving grace to this order. I'm not sure if I will continue my auto ship with them or not because I am disappointed with their initial response. I'm going to have to think about it.

when I placed my order, I did not like the idea that you forced me to agree that you could take money out of my PayPal account without my permission.I went into My account and changed that. Because I did that you could not get your money for my order. Customer service tried to resubmit your request for payment, but it would not work and I could not change my paypal account back.I finally had to place a new order I was disappointed that I could not get the color rug I had it first ordered, but even more than that I could not get the free shipping that I had.I contacted customer service again I was given the impression that it would be taken care of. I ended up not getting the color choice I wanted, nor did I get free shipping. I would appreciate it if you would credit my paypal for the shipping I was charged or send me a check for the shipping amount. I did like your products a lot,but because the cost of the items are a bit high I don't think I'll be able to order anything again.my animals loved the treats that I got, and in fact my puppy got up on the counter and ate all the cat treats! my older dog liked the treats to help his hip, and the rug is very nice. Thank you

It was ok- slightly overpriced for what we got and our order was messed up.

Their service was the difference, now orders fe delayed ( Vegas BS New Jersey) which delays my shipment week and no one suggests an alternative. Or ships a small bag of food to tide you over? Rip old buddy