PetflowReviews of petflow.com

Most of my experiences with Pet Flow have been extremely favorable but it takes just one horrible experience to ruin that reputation. I encountered a rude uncaring rep who was just plain terrible. I’ve been a loyal customer for over 2 years switching from chewy.com. I order 60 ponds of dog food ever 2 weeks and I was asking for a small discount. Did I get that? No! Did I get grief? Yes! I e-maile my concerns and eventually I was take care of, but it shouldn’t have gone that far. I do worldwide radio and I’ve been glowing in my comments of Pet Flow until this incident. Now? I just keep my mouth shut. I’ve got them so many customers but yet I had to go through that grief. So. Just 1 *

Very poor service. I ordered prescription food for my dog. I even called petflow to confirm that they received my prescription from my vet. After more than a week of waiting for the food I called petflow and was informed my order was cancelled. They had no idea why and petflow never contacted me to inform me of the cancelled order. My dog has horrible food allergies and cannot simply use another food. I will never order from petflow again.

They are the worst company out there. They took forever to deliver my dog food so I had to go buy food in the interim. Then they couldn't locate my package for a few days because "fedex systems are down." Once they "delivered" it, it was no where to be found. Wasn't in my package office and no one in this building would have taken it. They refused to issue me a refund until they could locate the package, which of course they never did. I lost 80 dollars on their unorganization, Stay away from them to keep your money.

As soon as I bought from them the unsolicited and unwanted emails started to pour in. I immediately contacted them via "Customer Services" and asked for the SPAM to stop. We exchanged bout 10 emails and every time they promised the SPAM will stop. Since, a week ago, I got fifteen (15) more. Their web site does not provide for "Unsubscribing" This is totally unacceptable behavior. I'll never buy from them again specially so since their pricing is not competitive.

Website misleading. Says items in stock even when they are not. Actually called customer service to conform stock. Ordered by phone after confirming only to be told 2 days later they were out of. Stock. Cancelled the order and yet my credit card is hit for authorization multiple times a week and I have called them weekly. Next step in to call my credit card company to refuse all requests from them

Very disappointed in my last transaction. I get notified days after I made the purchase that the item I ordered was being shipped from a different warehouse even though I had made sure prior to placing the order it was in stock. When I called to cancel since it Wollstonecraft not arrive in time and I had to go buy food elsewhere the rep was extremely rude and hung up on me. Customer service has gone way down hill.

First of all this is not directly meant toward Petflow cause i believe they have tried to honor my purchase in which i haven't recieved since I ordered it they have tried twice and the Fedex driver has left my package some where else cause i have' t received it as of the is day . If i dont dont recieve my package by Monday evening I am going to demand a full refund of my money that was paid and then u can have the fedex driver pay for the ones he never delivered to home Dianna Jaynes

I ordered cat food from you that my vet was out of. You let me go through with the order even though you were "out of stock" on the item. If your website would have told me that in the beginning, I just would have gone to the next website until I found one that had it in stock. It is a prescription diet food and We were almost out of it at home. Then, when I called days later I'm told it is out of stock and that I should have received an email stating this. So, in a few days I had to go to the local Pet smart and buy something similar. Now, I' m waiting to see who gets it in first, my vet or you folks. When I placed the order, your website should have told me it was out of stock; I might have found somewhere else. Hence, the "1 star" grade. Not happy!