PetflowReviews of petflow.com

The order took some follow up in order to be processed. It would not have shipped if I did not contact.

Hello, my 1st order for a case of canned cat food, arrived within days and only had 1 damaged can. So 1 out of 24 didn't seem to bad. My next order of the same canned cat food was for 2 cases and 4 cans were damaged and I had to throw them out. That disappointed me a little bit. Not sure how you can prevent that from happening but maybe a closer inspection before shipping might help. I could see the plastic was wet before I started to open the 1st case. The 2nd case was fine. thanks

Selection is great. Don't sign up for auto delivery. You will get an email coupon almost every day/week. They will not let you use email deals on the auto delivery items. Make sure to check your delivery because I have received wrong items. Food is always fresh. Not sure that it is always cheaper with PetFlow, but it is convenient to have huge bags at your doorstep.

Thought I was checking out with a coupon code but after checkout realized it was full price. Emailed and called and finally they issued me a credit on my next order.

I have had a standing order for years which has been amazing. No issues, always received my dog food on time. Now, on and off for the past several months, probably about 4-5 times total, my dog food has not arrived and I have had to call customer service. I receive the same excuse, that petflow has switched to a new ordering system .... system glitches, etc. ..... and also have had my standing order deleted and re-set twice, and it still keeps happening. why have a standing order that i have to babysit every 3 weeks to ensure that it is coming? To make matters worse the best offer i have received from customer service to make up for my trouble is only 20% off one bag of food. i would think a free bag of food is in order here.

It took three tries to get my order approved by my vet. Not sure which 'end' was at fault. The vet called me after they called PetFlow to tell me things were "all set" which they weren't. I had to call customer service to do another order. And had to do this again the following night. After try #3, the order went through and I got the food within a few days. The customer service people were nice. But this is a hassle that I don't want to go through again. :(

They often do not place their deliveries in an inconspicuous spot near the door. Instead, they leave it right in the open on the welcome mat so everyone who passes by sees it. If this is the shipper used most of the time, I likely will not purchase from Pet Flow again. If this can be addressed to the OnTRAC carriers to better place the deliveries in general in a less obvious spot near the door, I may reconsider.

Right after I opened the package, I immediately saw that there was a rip/hole on the front of the 30 lb. Bag of dog food. I will probably be ordering from elsewhere next time to avoid a hole in the bag. Aside from that, the shipment came fast & my bulldogs love the Fromm dog food!