PetflowReviews of petflow.com

Came to PetFlow because Orijen stopped selling my dog food through Chewy.com (because PetSmart bought them out.) PetFlow has same price as Chewy and delivered food promptly just like Chewy. PetFlow, however, sends me 2 or 3 emails a day. I adjusted my email preferences and STILL got this email asking me for a review. Get your act together, PetFlow or I will star reporting your emails as SPAM and find someone else to buy my dog food from. EDIT: 1 week later. Still getting email every day, sometimes more than one. Customer service supposedly completely unsubscribed me from marketing emails in response to my review -- didn't make a difference. BOO. Will pass this info onto Orijen.

Did not have the food that they said was in stock. Said that I had used an incorrect credit card number yet billed that credit card twice! Woild not cancel the order

I still haven't received my dog food yet!!!

Too bureaucratic...front line customer service should be able to approve prescriptions. But Petflow won't take emailed copies...they have to call and they say it will take 24 hrs to do that...so I had my vet call them...got it done same day.... Price was higher than Chewy.com....but this particular food had a production problem and was not available anywhere else!!... Shipped on Friday by Fedex. They said it won't arrive until Thursday of the following week. It arrived on Wednesday. Chewy.com would have delivered not later than Tuesday...by Fedex.... Took many calls to Petflow to get my order completed...not worth the hassle...

I made one purchase from Petflow and the collar I had to shorten because they didn't offer a collar in my dogs size in the color and style I wanted it since only one other color remotely goes with her fur color. The toy I got her she wanted nothing to do with and even my neighbors dogs wanted nothing to do with it. Only the leash was fine. Now about ever other day Petflow sends me emails to review my purchase and "special offers." I have unsubscribed multiple times and even blocked some of them. So now I'm giving a bad review in the hopes they will stop sending me emails and because of the problems I had with my purchase. Please stop with the emails, you lost a customer and maybe many others.

Terrible on multiple levels

I received a bag that had a 2 inch rip in it. It was shipped in a box that was completely fine. So that leaves me to believe it was like this when it was put in the box. When you order a $70 bag of dog food you shouldn't have to worry if it's safe to feed it to your dog.

Placed an order and it was never shipped.