PetflowReviews of petflow.com

Endless emails. Stop it.

You didn't include my free promo item "kong" with my last order. You sent me 3 emails today alone. Please leave me alone, and I will purchase my dog food when I need to. I don't need reminders 3 times per day to purchase dog food every 6 weeks, and include the free items, when offered, in the order.

I ordered my dog food. I gave the customer service representative my new credit card number. I never received the dog food. I am now ordering from another company. This is unacceptable.

This review is based on their autoship program. I recently moved over from Chewy as the company I use severed ties with them. PetFlow makes it impossible to cancel your autoship online. Upon clicking "Cancel Program", the following message is given instead of cancelling as requested "Sorry to hear you're having trouble with your Auto-Ship! Our team is ready to help you with whatever you need - please give us a call at 1-888-998-2549. By providing your Auto-Ship program #31859855, we will resolve your troubles as quickly as possible!" If you really want to help customers with autoship issues, have a separate link for "help with autoship"; "Cancel program" means "Cancel", therefore upon clicking, I should be allowed to cancel immediately. Forcing customers to call so you can dissuade them from cancelling or to collect data or more information is unacceptable. Sure, it may be helpful to you but I should not have to spend valuable time calling in when this could be easily resolved online (as Chewy allows). I believe PetFlow is a good service and company, don't start taking advantage of customers and using shady practices in small ways, it will only evolve to a larger scale.

I had a recurring order that I wanted to cancel. It said I had to make at least a $15 purchase before canceling, so I did, but I still couldn't cancel. Then I realized the $15 minimum was for a recurring purchase and that there was no way to cancel a recurring order. When I checked on line help, there was information about modifying a recurring order, but nothing about how to close it. Then I tried to close my account: not possible. Remove my credit card: again not possible. Recurring orders appear to be a trap that you can't get out of. I might have to call my credit card company to have them close the card and issue a new one.

i tried you for the 1st time and never again waited over a week for a bag of dog food. THAT IA ABSURD. Back to CHEWY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I've ordered food bins twice now, and both times they came cracked and broken. Probably happened during shipping, but maybe they should be shipped differently then....

Horrible experience cancelled my orders for no reason.