PetflowReviews of petflow.com

Door busters are great deals and the price for nature's balance food was decent too. If you try to change quantities at checkout, make sure to triple check that it worked right. Don't use this site if you are ordering a major brand of dry food. They lie about the MSRP and then make it look like a deal.

I like that Petflow will deliver Dog food to my front door. The part that I did not appreciate was the lit cigarette the delivery man had in is mouth when he delivered my package. I do not appreciate cigarette smoke and was completely disgusted by this. I am not sure Petflow is aware of their shippers behaviors, but this was completely unprofessional and will affect my decision to order dog food online in the future.

My cats like the chicken, but they won't touch the Beef Wellington!

My vet turned me on to PetFlow. I was upset as I'd just moved from Iowa to Washington and couldn't find someone of the Holistic and Organic foods my 5 dogs were used to eating (some have allergies). She was right about the great selection and excellent prices on most of the larger items. I still turn to Amazon for a few things, but I've recommended PetFlow to others. The only thing I was upset about was the shipping once it left the facility (And PetFlow has no real control over that). It was timely shipped and I was SUPER happy about that. Then it took over 2 weeks to get to my home when I'd been expecting it in a matter of days. PetFlow was very willing to facilitate communication between me and FedEx; however, it does make me question whether or not I want a repeat experience based on who the transporter is. :(

Ordered thrusday, didn't arrive until tuesday

I own 4 cats, 3 dogs, 2 large fish tanks, and one amazon parrot, so most of my pet supplies are purchased online. This was my first purchase with Pet Flow, and I have mixed feelings. The products from this order was mostly for my dogs, and they LOVED everything I got them. I received my order within 3 days of placing the order! That was FANTASTIC!!! The only complaint I have with this company is with their website and the ordering process. It took almost two hours to get my order placed! You have to scroll and choose your products. Once you choose the product and add it to your cart, it then takes you back to the very beginning. Even if you had gone through 3 pages to get one item, you now have to start everything over. My total was about $50, and it would have been much larger, but once I took the time to select my items, when I tried to check out, my cart was empty! So now I have to start all over! Ridiculous!!! I'm not sure if I will purchase from them again, but if I do, I'll have to save a 5 hour block of time in which to do it.

I placed an order online one day, and the following day I was called to sign up for auto ship. I did say okay. But they auto shipped me from the last time I ordered back in May. Which gave me a double order, and a double payment. So they took double out of my checking account. I do not have a lot of funds in my checkbook. So, I was not able to pay another bill on time. You are making me wait for my refund until you receive the order back that I did not order. I immediately gave it back to Fed EX. with the prepaid label. I was told that before an auto ship I would be notified so I could change an order. I immediately cancelled all future auto ships. I am VERY DISSATISFIED.

There are good deals, but multiple emails every day makes it much less appealing. Weekly would be reasonable.