Customer
Buy the Special ... Lose Free Shipping
Sometimes they offer exceptional special offers; however, beware! Apply their special promotion code and you will lose free shipping on orders over $49.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,061 reviews with 3 stars · Clear filters
Customer
Sometimes they offer exceptional special offers; however, beware! Apply their special promotion code and you will lose free shipping on orders over $49.
VGard
Ordered online which was easy and seamless. Ended up taking 2 weeks to get the amount we ordered. 3/4 arrived in a few days without any explanation as to why the full order wasnt sent. Other 1/4 arrived a good week later. First order may well be the last.
Nancy C.
I purchased a bowl to stop my dog from rating so fast. He used it twice but now will not eat out of it. I also purchased a roll of Turkey dog food. He ate it twice and threw it back up for 2 days. This is not unusual behaviour but I had high hopes. It will not keep me from purchasing again from Pet Flow.
Customer
The nap on the mats are so high that they can't go directly by the door, but a little was inside. So we've got one a bit back from one door, and the other sitting outside of the door. Oh well...
Marilyn M.
I ordered the pet rug which I like. However, as soon as I placed the order I noticed I didn't receive the $5 off so I called customer service. Was told they couldn't change the order but would only give me a $5 credit towards another order. I do not like that type of service and will not order anything else from them even though I have the $5 credit. Seems like a way to bilk customers.
Justin L.
I would normally have given a higher rating but I was recently called to try to get me to use "autoship". If I wanted this feature i would check one of the many boxes that pop up when I am ordering online. Bad move on your part.
Frank W.
We ordered 30# bag of food and two cases of cans. The bottom of the box was ruptured and the food was hanging out. The tape closing the box was not strong enough for the shipment. We have signed up for regular shipments and I don't want failed packaging again.
Kathy B.
I bought the shirt because storms send my dog into a quivering panic. We had a storm the other night and she still shook throughout the storm. I'm going to give it another try, but I'm not hopeful.