PetflowReviews of petflow.com

I requested few times to add more selections of versele laga pigeon feeds and grits like gerrymandering, champion, black label, ic start etc. Pls pls pls

The filters and search were not fluid or user friendly. So many items out of stock but that was not known making it time consuming. I nearly gave up twice because of the experience. Not sure how the rest of the site is as I only searched for cat food and a dog bone.

Prices are good, and delivery is timely. My problem has been with ordering from your website. The system cannot seem to store my credit card information properly. Last time it was so bad I had to have one of your staff order for me.

I ordered canned prescription Royal Canin wet food at a cost of 95.00. Most of the cans were dented on top and bottom. It could be bad for my cat to eat. What a waste. I usually order from Chewy.com, but they were out of stock

Using Petflow was easy, and I was able to find substrate for my tortoise that was not available near me. I also ordered wet cat food. It was the trouble with Fedex that will make me reconsider using Petflow again. My catfood was shipped all over the place and arrived a week later than the substrate. It was right here in Colorado and was sent to Bloomington, CA then to Utah and then back to CO. When I finally got the box, it was partially open on the bottom and the cans of food were dented. One was leaking. Getting answers from Fedex was like pulling teeth. This is why the 3 rating. Petflow was great but Fedex ruined the experience.

Could not pay with paypal. For some reason kept getting message problem with connection

Over the last year there has been significant shipping delays with my autoship order. The issue seems to be primarily with the NJ warehouse where they don't work night, weekends etc. There is a discconnect between product forecasting, order entry and supply chain. these operations are clearly not in sync. There is no back up plan for order surges. In addition, the customer is never notified of shipping delays until the customer calls. Petflow needs to ensure that the product demands are met complete and on time. Their efficieny and on time delivery metrics must be terrible. Nothing seems to be done about it.

After ordering I did NOT get a tracking number or shipping confirmation even after getting a notice that the food was shipped. My PayPal payment was taken right away. I also was put on autopay WITHOUT MY PERMISSION. I had to manually cancel an autopsy I didn’t agree to!