PetflowReviews of petflow.com

I was happy first time ordered food from this company I usually ordered from chewy and then they sent me the wrong food for my dogs. I called they were able to change it and asked me to send back the one I had the wrong one. The new order yes it was $0 but it’s still not here as of yet leaving to get food else where for my dogs but I had already paid for the first order $60 or 70 n change so I’m just here like what am I suppose to feed my dogs until…smh I’m displeased with the service.

No one called me to tell me my order was going to be late. My husband called and gave his credit card several months ago and I have placed orders, with this credit card numerous times but for some reason y’all decided not to send this order because our last names are not the same. So the dog food was so late I had to go out and purchase dog food from our vet which was very expensive!! Maybe it’s time to go back to Chewy.

Ordered dog food and I was informed that it shipped on the twenty second of August. It's now the third of September and no dog food. They said it would take seven to ten days. It's now been twelve days.

I used to enjoy ordering from pet flow for our cats prescription diet. However, recently, the reliability has been terrible, and to make it worse the communication about it has been lacking. They were very quick to charge my credit card while they place the order, and then several days later ended up canceling it, and refunding my money days later. I will be looking for other sources for our food.

Shipping took entirely too long. Wasn’t notified about a shipping delay until after package was due

Friendly folks, poor stock on hands. This is the second time I attempted to order dog food from you. A days after ordering both times, I received an email stating that was out of stock. This was for Hills d/d potato and venison. It would have been nice to know that this item was out of stock at time of purchase.

It took way too long to ship the food. I called and canceled order while it was still in the warehouse and not processed . They sent it anyway.

I ordered my cat a specialty cat food which at the time was listed as in stock then the next day I received an email saying it was “out of stock” To be fair most if not all places were out of stock but that’s why I was excited to finally find a store that had it available. Not very happy! I have since purchased a different brand of food from a competitor.