PetflowReviews of petflow.com

I ordered the big bag of regional red Orjen at $99. It is broken kibble and kibble dust. I will not be ordering again from your company.

Got hacked after purchase and had to cancel my credit card.

You hype your sales with promises of discounts then we find out at checkout our items are not covered. Plus every canned shipment results in damaged and dented cans. Very poor handling of cases and cans. We will never buy another can of dog food from you again.

Website is impossible to navigate. Doesn’t load properly to allow access to what’s available. Then food arrives in a box that I cannot lift! Have to open on my doorstep in order to get items into the house. Definitely not a pleasant experience.

I have no complaints about the shipping, but it’s ridiculous that they supposedly value the customer’s time, and yet you can’t quickly and easily cancel autoship without a phone call. I would have never signed up for it had I known that. I was trying to figure out what I was doing incorrectly because it wouldn’t cancel and did a Google search and saw all the people discussing it.

It took 4 days to get an order that would have been delivered I. 2 from other pet product sites.

After waiting over a month for the product, it arrived with the clasp broken. Have been emailing the company back and forth repeatedly with no resolution. The product shipped from China and is very cheaply made. The part of the collar that adjusts for size isn't even sewn together, meaning that if the dog is on a leash and pulls at all the collar will likely fall off. If I ever get a new collar shipped to me I will sew the ends to fix this design problem.

Ordered food Friday morning for Saturday delivery. Not arriving until Tuesday because “ the shipping method they use does not deliver on Sunday or Monday”. I got a $10 discount on my next purchase. That doesn’t cover the food I need to buy in the meantime. Used to go through Chewy. When I had delivery issues in the past with them, they would void the whole order. The only reason I’m with Petflow is because chewy does not stock the food I buy for my dog anymore since it was bought out by Petsmart