PetflowReviews of petflow.com

Very difficult to filter on site to sort items. Promo codes offer are not accepted. Sales are unbelievable. Arrives fast and includes an easy to read packing list to check items.

I was missing 3 CASES of canned food. When I called, they immediately shipped the remainder of the order. A few days later I received a call stating that I would get a $14 credit if I went on auto ship, and that the credit would show up in my account. I agreed to this deal. Thinking I had a credit, I placed a 2nd order for some other items and there were no problems receiving the 2nd order, but the credit promised was not in my account. I ordered anyway and everything was shipped quickly and the order was all accounted for. They need to get their act together, ship what is ordered and not have calls soliciting customers with false promises.

My only complaint is that I must actually talk to a customer service representative to cancel a program. My puppy had grown up and I was changing him to adult food so I wanted to cancel my puppy food shipment program and start an adult food program and I had to call and explain that to someone before I could do it. I was not able to simply log on the website to my account and do this. It's very inconvenient and is completely contradictory to the idea behind online shopping. I looked and my pet food is available on Amazon. I am a amazon Prime subscriber and I am considering having amazon deliver instead because of this policy.

i ordered items as they showed but not like the quality

Bought light up collars and blinking bones to hang on the collars for my black labs. We live in the country and I worry about them when they go out at night....the price was great and shipping was fast. however, one of the collars was broken, and there didnt seem to be any return directions in the package. I didnt see a packing slip either. so .... I guess I am out the $8 for the broken collar. Not a ton of money, but I was dissapointed.

The prices are good when they have a sale, but shipping is hit-or-miss. I ordered a package 2 weeks ago, my email said it was ready to be shipped out 2 days later, but according to the USPS tracking number, it just left the warehouse yesterday. Another item I ordered last week is due to be delivered today. You just don't know with their shipping, when an item will actually arrive. I also received a survey today to rate the dog food that I had ordered 2 weeks ago. The dog food that just left the warehouse. I can't review what I don't have. I am not sure if I will order from this company again.

Purchased the Mereck brand dog food but when it was delivered there were 4-cans that were damaged (bent in).

I ordered this cat food online because I can no longer find it in my local stores. Another site I ordered from had the product at my door in two days after ordering. Petflow didn't even ship it on the day I ordered it although it was before business hours on a friday. I had to call and ask about my order. Because there was a holiday the following friday, it took a total of 11 days to receive my order. I had to search to find something else that my cat would eat while it took so long for this order to arrive.