PetflowReviews of petflow.com

I attempted to cancel specific items from autoship and realized I could only do it by calling. As I predicted the employee I called tried to talk me out of it. Obnoxious. I told him to just cancel everything. He tried to talk me out of it again. Ugh. Had I been able to cancel online I would have only canceled a few items. Too manipulative and heavy handed. Also I purchased pet corrector for $10 and only got about 10 puffs of air before it ran out. Very bad.

SPAM City. So far opted out 6 times. Still getting emails.

Unfortunately I ordered a product that I received not completely sealed and with mold. Even with your good service on getting me the product was in good intentions and on time... The product itself could not be used. After investigating the packaging I found a number of slits on the package itself giving me the thought that whoever unpacked the dog food must’ve use a box cutter of some sort that made the slits across the bag.

Worst website ever, does not allow you to cancel auto subscription orders, provides a number for you to call, at which you are to leave a voicemail and no one calls you back. Do not use this service.

I placed an order on 1/2/18. It never was delivered. Apparently it was returned to you for damage. Your customer service is horrible, I emailed and called. Amanda told me on the phone it was going to be reshipped and delivered on Saturday 1/13. She sent no shipping or tracking number. I called back to have her send the tracking number. It said delivery on Tuesday 1/16. You would think she would overnight it considering this problem occurred 12 days after the order was placed. She offered $10 off my next order. She did not seem concerned at all about retaining a customer. I also find it strange I only was able to email or speak to this same person on the phone. I will be going back to chewy.com and I will recommend the same to other people. Unfortunately they don’t carry Fromms however if I’m unhappy with another brand Petflow told me where to get it locally...???? Strangely run business I have to say. I’ve used Chewy.com for years and only once had a problem with them. Which they took every measure to do the same. Unfortunately Petflow should have done the same. I also never waited more than 3 days for any delivery from them ever. The point of all of this is; if I’m counting on your company to DELIVER my dog food DELIVER it. Here we are almost 2 weeks later and it’s STILL not here. Someone from your company should have CALLED me immediately not sent me a “form” email saying “so Sorry! We will take $10 off your next order!” And they should have had an answer to WHEN it was being delivered.

Shipping was slower than promised, customer service didn’t care that our first experience was terrible, and this was our first time ever ordering.

We had ordered dog food in advance - shipping was delayed in transit for many days. They did not have options to expedite shipping of a new bag. When I found the food at a local store unknowingly to me that they sold it - I purchased. Petflow immediately remedied their side by stopping the delivery of the original food purchased. Will not reorder.

I didn’t receive my product. I called to ask about it and was told that the person that signed for it might’ve realized it was the wrong address and returned it to warehouse, maybe. I asked for a refund. I haven’t received the refund.