PetflowReviews of petflow.com

Took longer to receive my order and cost more than I originally thought. Other than that it was okay.

Cute rug, and I love free shipping. BUT I was sent the brown one and had ordered the Maroon one. I will use it under the litter box. Returning it was way too much hassle (and my husband discarded the box before I could do so).

As this was my first time shopping at this site, I wasn't sure what it would be like. My experience was as such: the items that I ordered were for the most part, reasonably priced-the shipping was free-CAN'T beat that-and I did receive my order rather quickly. I do have a complaint tho-one of the items that I ordered-Tropiclean, priced at $1.99, and was a TRIAL size------NOT at all what I expected for the price ! I have learned thru this that I will, if I order again, be certain to read the description more closely !

I ordered 22 items and only 9 items shipped. Of the 9 items that shipped, only 2 were correct. I contacted Customer Support and they gave me return labels, and will credit my account when I return the items. I don't have an issue with how my experience was handled. I have an issue with the fact that only 2 items were shipped that I had ordered. There is a sticker on the box that lists each item and the quantity you ordered, and the quantity you are supposedly receiving. Shouldn't there be some kind of re-check before the box is sealed and delivered? I will not purchase from them again.

I bought 4 bags of dry dog food 3 out of 4 of them have holes on the bag. One of the bag has a big tear to it that they put a tape over however it's not even adequately tape that the kibbles still spills. It's not the first time. It happened once before.

I use Petflow to take care of ordering, keeping up with prescriptions, etc. However I frequently get emails asking to verify and re-submit prescriptions when it is for unlimited refills. Shipping has been held up the past 3 orders due to their vet service losing our prescription and trying to call the wrong local vet office to verify when all the information has been entered multiple times. Like I said - if everything ships on time the site is great.

I went to the pet flow pages and got some of my items and didn't get some of my other items also. I tried a few times to get them and couldn't . In a over all opion the things I did get I got from the door busters was great, but wished I got my other stuff. I only go for the things that are on sale. I have miniature pinscher, six of them and I always get the stuff for all of them and was DISAPOINTED when I didn't get the LED collar tags. The dog placemat and the alert card to put on my window in case of an emergency how many amimals are in side of my house. Now I have to look else where for my items I wanted. Sincerely MELBA

The first time I received my package it was mailed in a flimsy envelope that was half open; second time same thing. looked like a child had packed the content. my dog loved his treats; which are expensive. I won't be using this company again.