TERRI
Not Exactly What I Had Hoped For
I wanted to buy Red Barn sticks for my dogs to chew. They love these. So I searched the internet, finally finding your site. I thought I had found a great deal and that I could buy the sticks from you both now and in the future. I was in such a good mood and happy about my internet find that I went on to order additianal items with your company (that I really could have gotten in a local store)........however it was easy to order and I was happy with your companies choices and prices on the chew sticks. But the next day I get a notice that you do not have the chew sticks and that only the dog food was going to be sent................. well I could have bought the food here locally..........what I really wanted was the sticks. I wanted to cancle the order completely and go find the sticks elsewhere. I felt that I should have been given some options on the purchase and possible told that you would find the sticks elsewhere and forward at another time. anyway..............I'll use the food and I'll find the sticks, but it was not the experience that I had hoped for on the night that I placed the order
Response from PetflowJan 11, 2012
Terri, We totally understand. A few new customers took advantage of the treat-giveaway and purchased 10x more than they were supposed to. This affected customers like you. Sometimes a few bad apples spoil the bunch. We are working on new technology to prevent this from happening again. In the meantime email us at [email protected] and we'll make it right! Best, PetFlow



