PetflowReviews of petflow.com

Hard to manage auto ship. Customers only option is to call, was told by CSR reason for this is senior customers who have difficulties with auto ship. This makes no sense, if a self serve customer senior or younger can find your website, register for account, read and accept terms the same customer can figure it out. When I called to request for FUTURE shipments to be cancelled, not only did I speak with rude CSR (which is main reason I prefer self service) she cancelled the order I had placed. Several days later I login to check on status/tracking info, I realized she had cancelled this order as well. So long story short I was going to run out of dog food and in my research for fast solution I learned Orijen is now sold in a local store for the same price.

Website is not user friendly. No way to alter an order or cancel it without calling. Constantly hit up to spend more before you even get the first item. They said PayPal was giving them trouble but PayPal said everything was fine. I think they wanted my credit card info directly. Customer service was complely a waste of time except to cancel my entire order. Even though I unsubscribed from them I'm still getting spammed. They may be great but my experience was terrible and I will never try them again.

I will never use you again.

Cheap but Unethical The prices are very cheap, and they offer a convenient scheduled ordering system, but that's where they get you. You can sign up online but they don't let you cancel online. You have to call their number and don't be surprised if they put you on hold! The prices also went up significantly once I switched over to the monthly program.

Shipping was so slow i had to purchase a bag of food for my dog from a different store. Very bad experience.

I tried to order from here and this website kept declining my card. Chewy.com was able to confirm it and I used that website instead

Terrible Experience Great Customer Service, however bad service from Pharmacy Dept. My Vet's office never received a request for a prescription for my pet food. Without contacting me twice to find out if information was correct, My ordered was just canceled. Each Customer Service Rep tried to fix the issue, I was told that your company in the RX dept would contact my Vets office via phone. That did not happen, even though your CS Rep noted the file. It was not a good experience at all. Please view my records to note all the calls I made each day. (at least 4 times). Sorry to give have a terrible expereince

My order took a week to get here, was late, and I was charged a second time for an order I didn’t make. My first order took way too long to get here too. I’ve discontinued my auto ship for those reasons. Chewy was much better service.