PetflowReviews of petflow.com

I ordered dog food on a program - Petflow was supposed to ship us a special type of dog food (our dog has allergies) every three months. First, they said it was available and our credit card was charged. They did give us a credit. Then we were told it was backordered and it would ship in a few days. This message was followed by five or six messages - each one saying, just a few more days. About three months later, THEY SHIPPED THE WRONG FOOD. They finally shipped the rigth food, but it was badly packaged and stale. Then two weeks later, they sent another delivery of food, saying that was our "program delivery". How hard can it be to modify the "program" to ship every three months? I don't think malice is involved. They are just incompetent. And they are selling stale dog food. And yes, the dog can tell.

I have received 8 orders from PetFlow and with the exception of my first order, I have had problems with each order and this is all in the past 7 months: talk about bad service. Every time I try to edit my cart online, I have problems. Whenever I make a new order, I have problems. Every time I try to order, I need help by chat or by phone. Twice I needed to contact a supervisor and never was able to reach one. It is really annoying and a big convenience. The last time I used PetFlow was for a one-time order. First, I never received an email about shipment. I had to contact via chat for that. Then, when I received my order, it was missing can dog food without any status. When I contacted cust. svce via email, I am told that it was cancelled (without notification) due to it being out of stock, though they had it now and could ship it to me. The food was never shipped and no emails sent. My emails to them were never answered. When we contacted cust svce via telephone, the order couldn't even be found. We asked to speak to a supervisor again and nothing.This rep would send it out, free of charge per our request. A week went by and no food nor email. We played phone tag before we finally spoke with a supervisor who admitted to there being problems. Finally, the canned food arrived by the USPS. I think PetFlow offers a great service, but it needs some serious work. I think the company is growing to fast. If the problems persist, I'll just have to shop elsewhere more convenient. It's a shame.

My order is reoccurring so they have plenty of notice. But it always seems my dogs food is backordered, which forces me to drive to the pet store, which is the whole reason I use Petflow to begin with.

In addition to a 30 lb carton of Taste of the Wild food I also ordered some treats which were on sale. They were not included with the dog food. Are they being shipped separately?

Rude customer service, they make you feel as if you ae not a valuable customer and make you believe that they do not need yor business. Prices increase without notice, I think original purchase price should be respected. Deliveries are incomplete also without notice. Items were missing in my delivery and petflow claimed thjat they did not know so if I wouldntve called, the missing items wouldve never been delivered.

I ordered around Jan. 4th. It's Jan 11th and it's still in a FedEX location. Not sure what service you use within FedEx but it much too long. I hesitate to order again.

I'm apprehensive to order from your company again because of the lack of receiving my first purchase (over three weeks now). Your customer service seems nice, but the replacement order still has not arrived. I may not be the right person to ask for an opinion right now :(

I ordered puppy food for my princess and its been over a week!!! I have still not receieved my babies food. I order things on-line all the time and the max time is 5 days. My little 4 month Eskie is still waiting for her new kibble. So sad