PetflowReviews of petflow.com

Product is excellent, but you can find this on Amazon (as I found out later!) for significantly less money.

I'm not thrilled with the fact that you charge my credit card one week before you ship. Most companies ship within a few days of charging. I'm considering using a different company because of that.

#1 this shipment (partial ....where is the rest????) as well as last shipment ---8 lg. bag catfood ripped and cat nuggets all over the bottom of the box, which, oh by the way, was sopping wet because deliverer left outside front door on a rainy day with no plastic bag covering the box. Of course it would have helped if Petflow had bagged their product with a protective covering before shipping out, both because of the cut bag and the wet box.. #2 no paperwork included in box. i have no idea where the rest of my order is or when it is coming, etc. of course you folks cashed payment johnny fast. You had no problem with that paperwork. I am totally unimpressed with your customer service. do you think someone there can possibly find out where the rest of my order is?????? #3 your automatically sending to trustpilot. this should be customers choice to start with. i don't appreciate your giving any of my information to another.

when I'm in MI they ship from AZ. When I'm in AZ they ship from NJ. I've been waiting 7 days for my current shipment. This smells highly of a racket with Fed. Ex. They said it was in Phoenix days ago. Well I can drive to Phoenix in 2 hr but it's still not here;

Seems that every time I have an order with Petflow it gets screwed up. Either they don't ship what I ask for or they don't have the items but don't inform me until its to late and the last time I changed where I wanted my payment to come from and they used the old account. Either their online software sucks or the people behind the scene aren't taking the time to review for accuracy. It easier to go to the local pet store than to hassle and stress over this.

no invoices in shipment multiple shipment errors food on order not in stock

This was my third time using Petfow and those two shipments came from their Reno location to Phoenix within two days. On my third shipment I was shocked to see that it was a five day ship when I had planned on it being only two. I was not notified that they were out of stock in Reno and it would have to ship from NJ. Had I known I would have cancelled since I knew I couldn't make it on five days of dog food that I had left. I only wish they would have contacted me as I would not have taken the shipment and just waited to try again later. The brand I buy is expensive and to have to run out to buy a bag because my order was taking so long to ship was disappointing. I work for an online company and we contact our customers when their orders will take longer than expected to be delivered.

Before placing my order I called to verify that the delivery could be made to my back porch on the 3rd floor. I have had dog food delivery before that did but I wanted to try Petflow. They told me to put the special instructions on the order which I did. Not only was the order delivered to the wrong location, 1st floor front door, but I got someone elses order. When I emailed to correct the situation they were very nice and professional. They called Fedex to request delivery to the 3rd floor and correct order was resent. It again went to the first floor, front door. I realize that this is an issue with Fedex but I doesn't help me carry 50lbs stuffed into one box that is falling apart up 3 flights of stairs with a herneated disc. I am still trying to work out the pick up for the wrong items that were delievered which I am really annoyed at. I can't sit home waiting for Fedex to pick up and yet I have received no indication as to when they might be there. I probably wouldn't matter since they won't come upstairs to pick it up and I am not hauling downstairs to the front. This is unfortunate since I would really like home delivery but there are more than a few issues going on here. I will find another company.