PetflowReviews of petflow.com

I have already submitted comments. The item I thought I was ordering based on the photo on your web site and the items listed as available was not accurate. I was later informed on the phone that the item size pictured you don't even carry.

Petflow has a bad online reputation for SPAM. I have received hundreds and hundreds of SPAM emails, even after requesting them to stop. They also make it very difficult to cancel auto shipments.

SPAM SPAM SPAM SPAM

I used PetFlow for convenience. The last two deliveries were either delivered to a wrong address or not delivered on the expected date. Convenience is one thing but I order Fromm's top quality dog food and for what they charge I shouldn't have to deal with poor delivery service.

Everyone at PetFlow seems nice, so that is not the problem. But when I place an order for prescription pet food it is, in fact, because I need it. And in order to sell it to me, PetFlow needs to confirm the prescription with my vet. Okay fine, info was provided, contact was made by PetFlow to vet, no confirmation received and then "thud." That is the sound of PetFlow dropping the ball. When nothing arrived within a week, my online account said Still Verifying. What the ... I called and was told, "Oh we weren't able to confirm with the vet." What, so that's it PetFlow? What if I never called? At that point, you asked "Would you like us to try again?" Well, last week that would have been appropriate and advisable, but now? Now? No. It's too late for you to make this right. I took my business elsewhere since you demonstrated absolutely no responsibility or initiative to complete our business transaction as needed and as agreed. Lotsa luck to you. In fact my vet now stocks all the products I need so I am happier to support my vet. FYI - I almost gave you two stars, but only because I feel very sorry for the nice chap who has to answer the phone and deal with your poor performance. I hope he gets a better job soon.

Bought a few items for my dog here and it was the same price as me just going to petco or petsmart. I thought it would’ve been cheaper but no.

Wrong product representation. We ordered a toy pictured and they sent us a smaller one. Not good. When I called they said they would send me a return label but I never got it. Bad experience probably won’t shop here again.

I received another bag of food today that had a tear in it. This time fault of FedEx. I’m getting tired of it.