Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
petflow.com
Website
petflow.com
Category
Pet Stores
Location
Easton, Pennsylvania
Listed on Five Star Index
2026
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The company replied to 1% of reviews.
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Most recent review: October 2026.
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Only wish I received fewer email. Average 2-3 per day.
I have 3 emails from Petflow on at least 3 days in one week. Plus the other days with one or two.
I like your service but this is just too much.
When I need something I go to your site...
I am not going to unsubscribe because you do have good deals on items I want but, just wish I didn't get go many emails. /b
RE
RAE E.
Shipping
Love that it does not take long to get. Wish you had milk bone maro snacks
CR
CAROL R.
So far, so good.
I was able to get better prices for quality food. Good customer service and appreciate the large size of my order and gave me a pretty good discount. Fast delivery. No problems yet.
JK
JOHN K.
Order and delivery 5 out of 5 stars - but 1 serious issue
We have a special dog with special diet needs. Special food mean Special high price. Our local Pet store was drilling us for about $24+ more than Pet Flow delivered it to my door for. Although the customer service order taker as a little stiff with his almost pure business only sounding communications style. The whole order process only took less than 4 minutes and arrived 4 days later.
THE 1 MAJOR ISSUE - EMAIL COMMUNICATIONS
The only issue I have with Pet Flow is the MEGA-Amount of followup emails since my initial order. I just counted, I still have 21 emails in my INBOX since 4-20-16. (11 days) when I placed my initial and only order to date.
Mind you I have deleted a few also.
The PetFlow UNSUBSCRIBE Link is NOT a direct unsubscribe like almost ALL other Internet Business sites use. In fact logging in
I cannot easily find a Unsubscribe link either. I thought about adding a bogus address like (FILTERED) , but decided against.
I plan to call and have my email and account removed if it continues.
DJ
DEB J.
Having a sale should not mean raising the minimum purchase.
I was lured in by a 20% off my first order deal, and my purchase of required dog food at that time was a bit over the minimum for free shipping. That was great! I love the convenience of home delivery and auto ship, and the prices are comparable to store prices. The only drawback is, of course the (necessary?) evil, shipping, and the minimum purchase to receive free shipping. Currently, my dog food purchase usually falls under the minimum requirements, making paying for shipping additionally, higher than just going out to buy it myself. I have received emails boasting 10, 15, 25 percent off my purchase, but sadly, you also RAISE the minimum purchase to compensate. That makes my purchase unable to qualify for any "sales"-- my budget won't allow for additional purchases, making my budget irrelevant if I have to purchase more to receive the "sale". Which is what you want, I know. I guess I may have to check out Amazon since I am a PRIME member and qualify for free shipping. If that gives you the membership idea, it has to be very reasonable, and budget friendly for people to see the value. Alternately, FREE Shipping all the time (or with a VERY MINIMAL $20 purchase) without raising your prices on products would be perfect and draw many customers your way for the long term.
LL
LL
Overall very good
Good prices on auto-delivery food. Fast and free shipping. High prices on some prescription meds. (Previcox)
JH
JARED H.
Everything went smoothly
Everything went smoothly
KR
KRISTI R.
Very professional employees
Both of the employees I spoke to were very polite even though I was canceling my order. I would not be worried about ordering from your company.