PetflowReviews of petflow.com

The treats are very misleading. you think you're getting a bargain but then none of the animals will eat them!

I was thrilled with the prices of the items here, however when I checked out, the total on the invoice and the amount I was charged were different. Granted it was only a penny, but I wanted them to know there was a problem in their software, so I sent them an email describing this and requesting the refund of the penny. Instead of doing as I asked or saying that they would look into the problem, they gave me a $1 store credit. This was a nice gesture, but if I don't shop there again it was meaningless. They finally credited my penny but I don't think I will shop with them again

Overall, I think PetFlow has been great. Decent pricing on most items. I did have an issue with shipping, I normally order enough to get free shipping, but recently I ordered the a small order just because free shipping was given as an option. Even though I entered the code and it appeared that shipping was free -- I was still billed for it. This was abnormal, as I've had nothing but positive experiences in the past, but I will not trust the code for free shipping on small orders again -- so that will cause me to order less frequently.

I ordered over $80 worth of prescription dry food for my cats, when the package arrived one of the bags had small holes across it which in my opinion compromise the integrity of the food. I emailed the company and had a replacement bag shipped to me within two days. While I had that small problem with the one bag of food, PetFlow corrected it quickly and a customer service rep emailed me back within an hour of my original email about the faulty bag. I will use their services again because of their prompt and helpful response to the situation.

I have a larger petflow fountain that I love so I thought buying a small one would be good for my kitten/fostering room. Unfortunately the unit is very loud (I ended up putting a box of cat litter on the lid to quiet it) and when I turned the little handle in the water to slow down the flow it broke off in my hand! Disappointed.

My dogs love them but I am not crazy about the smell or the way they came packaged.

It's a good idea but it never drys out. It's absorbs the water but stays wet all the time and it's not because my dog is wet all the time.

I was very excited after the first time I purchased. Ordered food Monday and got it Wednesday. Now! I ordered Sunday got it the next week Monday very late in the day.I also picked like 5other things. Which they were then out of. When I got my confirmation email only two things were on it. I called to make sure I was getting all my product. They just said "oh. Ya I guess we're out." I didn't get a notification saying these products aren't stocked at this time. Sorry?! Just took them off my order. I signed up for auto ship. Which I'm strongly debating not using them any more in general. The inconstant delivery makes it quite difficult to feed the dog