PetflowReviews of petflow.com

order incomplete on 3 occasions, followed by being out of my scheduled dog food on the last order. The customer service people are very nice and correct the orders etc. each time, but they shouldn't have to.

I ordered cat litter and cat food, but when my order came it only included the litter. So I contacted the company and learned that the food wa out of stock, they had no idea when it would be in, and they had refunded my money. I appreciated that they took care of the refund so quickly; however, they didn't notify me until I asked. Since I can get the pet food from other sites, I probably won't use Petflow again.

I ordered my first order and it arrived quickly. that was no problem. The problem was they sent another order that I did not want a couple weeks later. They said it was a mistake but it seems to me like a way to boost there sales. So far no more "mistakes". Anyone else have this problem?

While I enjoy being able to have food shipped to my door, PetFlow cannot seem to get their logistics in order. When I first started the service, I could not seem to figure out when an order would arrive. I either had growing stock piles of food or I'd run out while waiting for a shipment that would inexplicably take several extra days to arrive. I called and found out that, though I live in CA and PetFlow was a Las Vegas distribution site, they were shipping everything from New Jersey! I was told the reason was a $5.99 bag of treats that I had added to my order just to get it over the free shipping spending floor. Can you imagine, shipping dog food a from across the country when it could be shipped from one state over? Made no environmental or other sense to me. I specifically changed my order so that the products could be shipped from Las Vegas. Nevertheless, I have sporadically experienced unexplained delays in shipments. Finally today, I had it. I have been waiting for an order that was shipped last Thursday. If shipped from Vegas, it would most likely have arrived at latest by today. I am completely out of dog food again, and just got online to find out that the order was again shipped from NJ and will not arrive until Wednesday the 6th. When I called the person with whom I spoke gave insincere stock apologies and would told me I need to order food at more frequent intervals so that I don't run out regardless of their delays. I have 3 dogs and a cats that I order very expensive food for from Pet Flow. I cannot afford to have it stock pile as I don't have the money or space. I time my orders so that if they arrive within 3 or 4 days, I have enough food to last. I don't see why an email cannot be generated before you make a change in someone's shipping that is likely to cause a delay. Perhaps I won't order that particular brand of treats if it means shipping from NJ! I But there has been no acknowledgment at all by PetFlow that their logistics have problems. Therefore, I am calling it quits after a year. Good luck to the rest of you. I couldn't make it work. Signed-- running out for dog food in CA.

Perhaps I am spoiled but it seems to be taking a super long time to get my orders. I have placed two orders so far and I have not received either one yet. The first one was placed at the end of January. We are already over a third of the way through February and I don't have my order. For a "flat rate" shipping you can get a Priority Mail box through the USPS and it gets here in two days! I just don't understand why on earth it takes two weeks to get an order. I'm not in a big hurry to order anything else through your company because I can order it via Amazon and get it in two days or less and shipping is free. In fact my last order from them was at my house in less than 24 hours! Now that is awesome customer service. Two weeks for an order is just silly. I can go to the pet store here in town and have it the same day. I'm sure you all are the sweetest people on the Earth but there is no reason for me to use your company since the prices are the same as what I can find here in town, you don't carry my brand of pet foods, you charge shipping, and your shipping is ultra slow. Thanks anyway.

The site offers a convenient solution for purchasing your pet food, the prices are the same as buying directly from a pet food store so you are not saving money but you do save the time and hassle of going to the store to get the product. Unfortunately, both

It takes too long for the product to get to its destination. The rating stars don't fit this situation. I never connected with a human.

They did not send order details in my confirmation email. They sent me 12 lbs of dry cat food when I ordered and paid for 18,7 lbs. When I emailed them about this mix up they emailed back saying they sent me 15.4 lbs of DOG food. I never ordered dog food. Do they not have a clue??? In my shipment there was NO paperwork at all - that's just wrong. What kind of business are they running? I will NEVER order from them again. It has been a royal pain and very frustrating dealing with Petflow.