PetflowReviews of petflow.com

Orders are not packed properly and arrive dented. This is not the first time. Customer service did in fact send me a new Oder.

Something went wrong with one of my first orders with your company. It was either the dried beef lung, or a chew toy. but either way no notification was sent to explain why! I drive a truck for Safeway/Albertsons for a living, so I understand supply chain delays. But what I don't understand is not notifying the customer. Just a quick email, it doesn't take very long to simply notify the customer. for the time being I will continue to use this service, until i find a suitable replacement service.

I tried using a coupon that said expires 9/15/22 on 9/15/22 and it was already expired.

half of order delivered as expected, other half was on perpetual delay. petflow team could not provide update, except that “all” prescription orders were delayed. this was obviously not the case, as the first half of my order was fine and not delayed. that said, if they anticipate delays on all prescription orders, outline that on your website. after four days of asking for answers with no update in sight, I canceled the remainder of my order. unreliable service and won’t be ordering again.

Overall it was easy to order. However, it took more than a week for me to receive my dog food. The FL Warehouse was out of stock. There was no correspondence to let me know That the food was then coming from the NJ warehouse.I had to call in order to find out when my order was being delivered. I ordered dry food and wet food. Most of the cans had dents in them. The dry food was actually $10 cheaper on this website than other places. Not sure if I will order from them again.

I ordered Hills prescription CD ocean fish wet cat food on the 1st of September. I had no knowledge that is was not in stock prior to ordering as it was not noted on the PetFlow site. I got an acknowledgement email from PetFlow and that was it. To make a long, tedious story short I ended up having to make multiple phone calls to find out what was going on and when I would receive the food. I had to initiate all informational communications as there was no communication from PetFlow. All of the PetFlow employees I spoke with gave me a different story as to why I did not yet have the food. Unbelievable. The tracking info. I did get was incomplete. The employees were, for the most part cheerful and polite (hence the two stars) but customer communication and employee training needs a major overhaul. Enough said.

I placed my order a few days ago. I then had to get a prescription from the vet and mail it... mail it, not fax it or email it but mail it. I have yet to get notice that my dog treats have been mailed and it had been days. My dog has IBD and these are the only treats she can have so I'm anxious to get them.

I'm unhappy with your service. My vet was out of the prescription diet for my cat, so I ordered from your website on Friday, 08/26. You charged my credit card on Monday, 08/29. Since you charged my card, I thought you had the okay from the vet to get the prescription food for me. I thought it would be shipped that day. However, you didn't ship it until Wed, 08/31. It finally arrived on Saturday, 09/03. In the meantime, my vet called on Monday, 08/29 and said they just received the food I needed. Their price was about half of what you charged me. It's unlikely that I will order from you again, or recommend you to anyone.