PetflowReviews of petflow.com

I ordered the rug thinking it was coming in burgundy?? It came off white! That to me is going to show all the dirt the 1st time Izzie uses it! I like the idea of a pet friendly rug to help catch dirt and whatever she tracks in! Just don't understand why it would be the lighter color! Thank you

I was very satisfied with the quality of the items I purchased and with the speed of receiving them. However, when I used the code for 12% off my first order, it registered on the screen but did not carry over to Paypal. When I called Petflow, I was told that I would receive the amount off on the next order. I would have preferred a credit to Paypal.

I like the things I ordered what I had a bad time with was shipping. First email said it would be here on the 8th . Second tracking said 12 or 13 . I then third tracking said the 18th. This was ordered on the 6th. I called and was told it was because what I ordered didn't weigh enough??? Please if it is light weight it should be able to ship faster than a heavy package. Well, soon after I called I checked the tracking and it was going to be delivered the 13 and it was. What a head ache! I had to cancel some plans because of the dates I kept getting . I want to be home when stuff is delivered I don't want it staying on my porch for someone to take. Hopefully they will fix that problem.

1) Please let your customers create a list of pets with their information (type, breed, age, weight etc) and associated vet contact info in our profile. This would save a lot of hassle when re-ordering. 2) sometimes your website does not take my order. I have to close my browser and try again. not very robust. 3) the Login should be more prominent on the page for returning customers.

Pet-flow has great products and prices. I would like to see more flexibility at the website. As a customer, I wanted to eliminate one item from my original order which I could not accomplish on the website. I called the company, I was informed that my issue could not be resolved without starting the process from the beginning.

Helpful but a little later than expected.

I had no problems with three previous orders from Petflow. I am not an auto ship customer nor do I intend to be. I buy foods on occasion that are not available locally to me. Last order, a service rep called after I placed my order. She wanted to thank me for my business which preceded a hard push to have my orders auto-shipped. I emphatically told her twice that I was not interested in auto ship nor would I ever be!! Next day I receive an e-mail thanking me for my auto ship purchase!!! Calling customer service was not pleasant either. First time I was disconnected as I waited on hold; second time, got through but representative I spoke with never expressed any apology for this situation and really didn't seem to care about my displeasure.

I loved this company; I had scheduled deliveries, as my dog can only eat prescribed food. They contacted my vet, got the prescription, and I was set. Deliveries came once a month, on time, that was until they switched from FEDEX, to OnTrac. My first order through OnTrac never arrived, and my dog was out of food. Petflow offered to send out another bag, which would arrive in a couple of days. However, my dog ate his last bowl of food, and would not survive the next couple of days. Petflow claimed no responsibility from the failure of their delivery selection. The food I ordered through Petflow cost 80.99 a bag. I had to purchase the prescribed food through a vet’s office costing 98.99, so not only did I incur the cost of being inconvenienced. I also incurred the cost of the food. To end on a positive note, If you live in an area where OnTrac does not provide delivery service Petflow would be a great provider of animal products.