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Good customer service! Web site is not the greatest!

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 5,166 reviews with 4 stars · Clear filters
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Good customer service! Web site is not the greatest!
MARIAN K.
I have had great experiences using Petflow to get food for my dogs.
BETTY B.
I couldn't believe how quickly the goods I ordered were delivered!
JESSICA
I love that I have been able to set up my dogs food to be delivered so we never run ou,t and it has became one less thing I have to remember to do. Prices are the cheapest I have been able to fiind. I only wish there were some more options for antler chews. I still use another service for that. Other than that I plan on using pet flow for a long time, and telling friends how to spoil their pets and save some money.
ELYSE E.
The purchase process and delivery were fine, but the Wellness Protein Bars were stale and hard. I always get these for Coco and this is the first time they came as hard as they are. Would not order these from PetFlow again. Would order other things.
DEREK D.
Great prices on quality products. My only complaint is on their packaging. Could use shipping envolopes instead of boxes on smaller products.
SARAH B.
My only issue with PetFlow so far is the quality of some of the cans of food I've received. I have thrown away many cans of Tiki Cat because they are discolored with I open them. I'm not feeding any of my babies grey food. Aside from that, I think their service is great and I like the selection of high quality food available.
Mistykos
Prompt responses to emails and questions. Fast shipping. I like the auto ship feature and that you can change the dates and edit products. The only thing I don't like is that you can't cancel any of your auto ship orders online. You have to call customer service to do that.