PetflowReviews of petflow.com

The can I receive from Petflow are ALWAYS dented. Always. I have ordered several times in the past year because it's USUALLY convenient. Also, my order was supposedly shipped 12 days ago, and we have yet to receive it! Come on! The best part is I have a tracking number and there is absolutely no information for this order from FedEx. They keep telling me to "check back." Meanwhile, my cats are hungry so I will have to go to the store anyway. Thumbs down. : (

I am writing this before ever receiving my very first order. The order was placed on 2/24, shipped on 2/27 and it is now 3/6 and am still waiting for it. The shipper shipped to the post office, back into the shipping system and back into the postal system. I would rather pay for GOOD shipping than get the free shipping mess I am in now. I hope sometime soon my cat gets the food I ordered.

First time using this website. It allowed me to order a bag of dog food with no problems. 2 days later it send me an email stating the dog food was out of stock. Received dog food 12 days later. Not worth using if I can't trust the items that they say are in stock, are actually in stock...

iordering have been a cusyomer for over a year and have never reduced the complete order, they always back order or don,t ship something without prior notice.

I have ordered before and have been satisfied, however this time 7 or the 12 cans of Merrick Buffalo (before grain) was delivered with dents in the cans. One was so badly damaged that the top had partially opened. Two others were also severly damaged, and the rest had some damage. The shipping box was in excellent condition, so the damage had to have happened at Pet Flow prior to placing in the box for shipment.

The order and delivery experience was fine. The problem is the expiration date on the dog food I purchased is July 2012. The same food which I purchased at a local pet store several months ago has an expiration date of Oct 2012. I feel that the food I purchased is not fresh as it should be.

Order shipped to soon; was unable to change it 3 days in advance. Unable to set auto ship date far enough in advance to coinside with pet usage. Believe 12 or so weeks is max? Whatever it is, need to be able to select longer period.

I was very excited to read about the tuffut technology rabbit and bears made by Hugglehounds at PetFlow.com. It explained how they were made with 3 specially bonded layers that added strength and longer life. Rugged tear resistant sports mesh, heavy duty dense fiber, specially developed heavy duty thread with 65percent more stitches and additional binding sewn over all sress points for extra strength. I ordered 3. When I opened the box I was very happy, they looked very nice. Imagine my surprise when my little cockapoos had the insides ripped out, special layers, squeakers and fur all over my living room in all of about 8 to 10 minutes! These things are not cheap, and even if they were I would expect them to last longer than that!! It was probably more like 5 minutes, but I'm being generous! As for PetFlow, the service was good.