PetflowReviews of petflow.com

I have ordered Merrick's food several times and each time there are at least 4-6 dented cans which cannot be used. I've written to Petflow and received a refund for the last time. No response this time yet. I'm sure they will refund me, but honestly, I can't keep getting damaged goods which defeats my ordering online in the first page. I'm sure they don't mean this to happen, but it's happened twice already.

I ordered and paid for 60 lbs of cat litter. I only received 20 lbs in the order that was delivered to me, with no indication that the other 40 lbs is on it's way. To say the least, I'm not very pleased with this service. I tried to call and sent an email, but have not received word yet about the rest of my order. That was over 24 hours ago.

I don't like that offer a trial period and then enroll you in a plan before you get to try product.

Well so far THREE times and still NO response. I received two crushed boxes of dog treats and ONE item has still not been delivered, however I was charged for this dog treat ;( I have repeatedly asked in my e-mails to have my dog treats replaced and my entire order filled. The dog treats were placed in the same boxes as my two large bags of INNOVA dog food. During the shipping they were destroyed and it's not the fault of the shipper ~ it's the packer. Also, I ordered a dog toy that they rated an 8 or 9 out of 10 as far as chewing strength. My two year old dog had the head and stuffing removed within minutes ! I want a refund as this was huge waste of my money. There are plenty of other toys I have ordered from another company that are so much better.

They advertise free shipping- I now know why. The first order was received in a timely manner. All the others have taken five or more days to be received by Fedex. I receive things from fedex sent by other companies within one to two days. I emailed to their "fanatical" customer service four days ago and still no response.

The deliveries are inconsistent and the delivery service from FedEx is below standards. Everytime I get a package it has so much tape on it that it looks like a mummy. What was once a box is no longer. Many times some of the dry food is crushed.

Everything came, but they couldn't get my shipping address right from the get go, and I had to call 2 times before they said they got it right, and still it went to my house vs my work. Then they didn't have something in stock and they charged me twice for shipping.. How is that my fault it's not in. I won't be ordering it from them again. I will just pay a little extra and go to petco.!!!

My dog has been suffering from the loss of his only companion by refusing to eat so we've been searching high and low for something, ANYTHING to entice him to eat. We found Stella & Chewy's Duck Duck Goose Dinner at a local pet boutique. SUCCESS! He loved it! We were going to have to board him for a week so needed some more packages. Love the local boutique but didn't really have the time to go downtown to pick up some more. I had ordered from Petflow before with great results so went to the site to see if y'all offered S&C products. I ordered 2 packages. They arrived in tme but without any "peanuts" or bubble-wrap protection from handling by the shippers. Rather than round solid disks, I received 2 bags of very expensive crushed Duck Duck Goose Dinner!