PetflowReviews of petflow.com

Petflow's prices are good, but they are incompetent and unprofessional. I signed up for auto-delivery schedule because the offer said I'd get free shipping (initial & future orders). My next shipment is coming due, and they indicated they were charging my shipping...seriously? Customer service resolved the matter, but I should not have had to waste my time requesting Petflow honor its offer. Shipping has always been a problem. My first shipment, more than half the food cans were damaged by poor packaging. They did issue a refund for the damaged cans, but not before giving me a really hard time. Although the second shipment arrived intact, it was not the food I ordered. Same brand, different flavor...which makes both my cats vomit profusely...lovely...never an invoice included in the package, so don't expect to be able to track your spending or get any return/customer service contact informationwithout wasting more time online. Overall, terribly unsatisfied with this company and its service. Again, their prices are good. So while I continue to be temporarily unable to just go to the store to buy my cats' Rx food myself, I'll probably keep ordering. However, would highly recommend just sucking it up, getting in a car or bus or whatever and going to an actual store to get stuff if you are able...it will save you a lot of frustration and will be exactly what I start doing again in 6 months...good luck!

I ordered flea medication for my 10 lb. cat and received flea medication for a 60 lb. dog. I contacted them and they sent me the right medication.

I asked to be set up for a 3 week recurring delivery....not recurring shipment date! Sales agent Ian said he could not adjust to accommodate a 3 week delivery. I have left several messages for the owner/manager to call me to discuss this. As a result, I will no longer be doing business with Petflow.

I am concerned that my cat food bag was opened when it arived

The order arrived promptly. However, the dog food is stinky and smells like cat food. My 3 small dogs don't really like it and one is rejecting it. Unfortunately I bought a case of the 5.5 oz cans, so I am stuck with it. They do like and eat Merrick Turducken, so I just ordered a case of that brand.

received a coupon in a local mailing.went online to order pet food at the advertised discount on the price and free shipping as stated on the coupon. before completing the order for a one-time shipment, a dialog box popped up stating that signing up for auto ship right away would lock in the current promotion rate. so i signed up and found that only the free shipping would continue -- not the discounted price for the pet food. had to call the company. they insisted that the free shipping was the discounted rate referenced. cancelled the auto ship order. website is misleading and/or easily misunderstood. caution.

PetFlow has never completed an order yet. I'll get emails saying "your order will ship on ___" then a few days later "sorry, we're out"

First time user. Had questions. Tried three times to use chat, but never worked. Called in to ask questions. I was told it would take one business day from Henderson location to deliver to me in Nothern NV. I was also given a $10 code to use for my first purchase and setting up recurring delivery. The code did not work, the chat did not work, so I had to call in again. The first rep failed to tell me that the purchase had to be $49 to get the discount. Rep on the phone gave it to me anyways. That is nice, however I expect convenient service from internet companies. Broken chat features and misinformation from phone reps are not convenient. Then, my order did not come in one business day- it took 5. Again, I tried to chat. This time it brought up an email option- not convenient, but I used it. The rep who responded to me told me that he did not know why it took so long for delivery but he would contact Fed Ex to make sure it never happened again. How in the world could he ensure that? Then gave me the hours the chat feature was available but had no response to the fact that every time I tried to use chat and it did not work during the hours it should have. I was also given an excuse about the rep giving me the wrong promo information. I was so excited to use PetFlow because there are no places to buy good dog food for at least 2 hours from my home. However, this first experience was dismal and am really reconsidering doing business with this company. The employees I spoke with were not knowledgeable or willing to take ownership of my call to help me. The idea is great but if there is no service to back it up, not such a good idea.