PetflowReviews of petflow.com

It was sent on 4/12 and now 6 days later - still no delivery. since the items were small - first class us postal service delivery would have been quicker. not sure i would use this service again.

Not happy, when the lady said oh were soory but there;s nothing we can do.-Got one free case of Dog food and know have o peel labels oof of cans to get a refill. Haven;t worked in over a year. Back Surgery.

I used Petflow.com because of a groupon deal. The products petflow has are great, and very good prices. Only concern is product delivery. I ordered my product 2 weeks ago and have not seen it. My purchase was over the $59- 2 day shipping limit, but it did not leave their business until 4 days after my order.

The package came badly damaged by FedEx, but due to poor packing, the bag of cat litter was broken in the box. I will say, the value for dollar ratio was very good for the cat litter as well as for the cat food which I purchased also. However, I was very disappointed in the cat toy (in your description, it intimated that it was a set of 3, not 1 cat toy), it was not a good value. I did have a good customer service experience. When I called to complain about the toy and to let you know the product came busted open, I did get a refund for the toy. Customer service rep was very helpful and nice, which is not the norm in today's market place. I will order from PetFlow again because of the savings on food and litter. I don't like that you have to order so much to get a shipping discount.

I ordered several things including two cases of canned food. Many of the cans arrived terrible dented and unuseable. I find this unacceptable from a company that deals in pet foods. No info on how to return.

what happened to 2-day fedex delivery? been waiting a whole week.

I have received 2 orders from your company and neither have been right. I was to be "comped" a case of 10 Merrick bones but did not receive the bones AGAIN in my latest order. Your representative stated she was sending to me before the last order and while I have received 1 case of the bones, I am still missing a case of 10 bones. Not sure what I am being "comped" as your company owes me money! I need to talk to someone from your company and I want to cancel my recurring order. I expect that the $39.99 that I paid for the bones on my first will be returned to my account. What an absolute rip-off!!! I need to be called in the evening and will be awaiting your call!

I used a living social half price deal. So it made the price about the same as Petco's regular price!