PetflowReviews of petflow.com

My order was unable to be fullfilled because the product was unavailable. There is a disconnect between the warehouse and the website. It was very frustrating.

Shipping times are too long and when the food does arrive shipment is always short. Had to call twice for this problem so I shop elsewhere now.

Website was having technical issues when I ordering. Then it doubled my order. I didn’t know until 2 orders showed in email as shipped, so I didn’t get quantity discount and was too late to cancel! Website needs to work properly.

Didn’t find out until like a week later the food was out of stock.

Shipping very slow.. and lied about refunding my money.. still dont have it back

I placed an order for prescription cat food. The order for 3 cases of food was confirmed. I was then required to MAIL in my pet's original handwritten prescription from my vet (other online food retailers allow a photo of the rx to be emailed, to speed the process). While I waited a week for the mailed rx to be received and processed, I followed up with customer service after 4 days, was told they would check and respond in 24 hours. 3 days later when I followed up again after hearing nothing, I was told the food had gone out of stock while they were waiting for my rx to be received in the mail, and that I should just pick up some food at my vet. MY VET DIDN'T HAVE THE FOOD OR I WOULDN'T HAVE NEEDED TO ORDER IT IN THE FIRST PLACE. The process of requiring me to physically mail in the paper prescription is archaic, the food that was ordered and confirmed was not set aside for me, customer service did not respond as promised, and when they did respond gave irrelevant and useless advice. Meanwhile, even though I allowed 12 days, my cat ran out of the only food she can eat, and I didn't attempt to find it elsewhere because I had a confirmed order from Petflow. I will NEVER order from Petflow again. Chewy.com is far superior in every aspect, especially customer service.

Pet flow advertised 15 % off , then when I went to order, it said "only treats are 15 % off.... Real bait and switch !!

Terrible customer service