PetflowReviews of petflow.com

Another customers delivery with my address was left at my home. Contact with petflow resulted in a pickup of the unwanted material the day I contacted and an apology.

I received a confirmation that my order had shipped and it was not until I opened the box that I discovered that there was no cat food! I went back to the order information to see if perhaps the cat food had been shipped in a different box but since there was only one tracking number I had to presume the answer was no. I called and spoke with someone who said the item was out of stock due to an issue with the manufacturer (IAMS) so I went ahead and requested a refund as there was no commitment made regarding when the product would be available. The reason for my review is simply that even though this is a POS (Point of sale) transaction, no credit card charge should be put through until the entire shipment is confirmed and sent. There is nothing wrong with putting a "pending" or hold charge which is done quite often, but there is an expectation that there will NOT be a charge made for items OUT of stock!

You have to search For everything! There are no categories. Who shops like that? With this system, I would be surprised to see this site last more than a year.

While shipping is convenient, your pricing is higher then our local store and much higher then the store by our 2nd home in upstate NY. Your packaging is poor done as well. Every box I've rec'd is damaged.Packing needs to be reinforced w/tape on all sides then in the middle and your shipping company treats all boxes like footballs. Your staff was great. But pricing and condition of goods are more important. Sorry I gave you a shot.

3 out of 6 bags ordered over 4 months came open or moldy. They replaced bags.

I ordered lamb with brown rice and received chicken with brown rice. Opened the bag before we read the print on the bottom part of the bag. However, our bichon loves it so we' ll keep it

Pack of food was burst open. Cardboard on outer package was broken through in 3 places, cancelling out the good impression fro the the fast delivery

You sent my order to my home address and I requested it be sent to my work address. I just happen to see it lying in my front yard after my dog had torn open the box it was in and pulled it off my front porch.