PetflowReviews of petflow.com

I had high hopes for PetFlow and thought it would save me trips to the pet food store. SInce I feed my dogs premium food that is not carried at PetSmart, I had been driving about half an hour to get to the store that carries better quality dog food. However, while the dry food arrived in good condition, although it subsequently part of the salmonella recall, many cans from both of my first two orders arrived significantly dented and damaged. Customer service responds quickly and offers replacements or refunds. However, I don't want to have to inspect and pick out dented cans every time I order food so I will have to go back to driving to the pet food store.

This last shipment shipped over a week ago and it's not scheduled to be here for another week. I've had to buy canned food just to get me through I've never had it take this long to get food for here.

I would only buy products you know to be products you trust from PetFlow. I recently purchased Cadet Grain Free Salmon treats. Thought they'd be from a reliable source but when I received the package I found they were from China. Knowing of the numerous bad/tainted products that have came from China, I choose not to purchase food items or other health sensitive items produced there. I tried to contact PetFlow by two different methods and have never received a response. They should identify the country of origin of their products so their customers can make an educated purchasing decision without having to be a private investigator.

I placed an order of two different cases of Fancy feast cat food on May 8, order #613712. You informed me that it was delivered on May 10. It was NOT. I have not received it to date. I had counted on this shipment for my cat. Please contact me and let me know what can be done about it. Sigrid Goodman

my 33lbs of dog kibble and case of canned dog food arrived a few days later than promised, but the "problem" was that the bag of kibble had split open so when i opened the big cardboard box (that did not have much plastic bubble packing at all between the 2 items, nor a "this side up" arrow) i was welcomed by 33lbs of loose kibble... and i am still chasing down the little pieces! on a more positive side, PetFlow does respond to emails promptly (since i had emailed them asking about where my delivery was) and their tone is friendly and professional, and i appreciate any company that wants feedback, good or bad. so maybe, in a pinch, i might try to use them again and see if they can redeem themselves? their prices are more than fair, tho their packaging about as bad as one could imagine.

I cancelled a shipment and increased the duration between shipments because I still had two unopened bags but a new shipment was sent immediately with no notice. I was told changing the duration triggers an immediate shipment. This is a poo process.I now have four bags. Enough for 8 moths.

Quality product but the shipping took 8 days. I was told it would be FedExed, but was not told that USPS would be handling the last half of the delivery and tracking would not be available through them.

I received my order, the safety lights are great..The small collars are not..They are way to big more of a medium then small...I wrote to Petflow telling them what was wrong, got a email back saying they will contact me in 1 business day or sooner.Did not hear back until I wrote back again. Finally heard back saying there was label attached, no labels..Wrote right back (same day) stating there was no label attached. Still have not heard back.. Their customer service sucks!!!!