PetflowReviews of petflow.com

I have made a total of 8 veterinary nutrition order through PetFlow now and not one of those have gone through without some major issue. After the first order, these have all been re-order of the same prescription pet food based off of the same prescription (with unlimited refills). All of my orders become stuck at "Verifying Prescription". No-one from PetFlow or their partners reaches out to me proactively - the orders just sit in limbo until I begin nagging PetFlow (usually after a week has passed with no status updates). After that point it takes at least another week and multiple phone calls, emails, and chat sessions. Quite possibly the worst customer service personnel I have ever dealt with. They are personable enough, but they seem to have no insight into their ordering system or any ability to resolve issues. I'm going on week 3 with my most recent (and last) order with PetFlow. For clarity - this is prescription dog food (kidney diet) - not medication or drugs of any kind. Meanwhile - the same order made through Chewy was completed and delivered within 4 days. Absolutely insane.

Have attempted to order my cat's prescription twice and will just buy elsewhere. Sure, they have great prices - but you can't actually get the product. First, they claim it's "legally required" for you to send a hard copy of the vet script via USMail. No way to submit a pdf, nor do they expend any energy to contact your vet to verify. Fine, I had received the prescription via email from my vet, so I printed it and mailed. After almost 3 weeks of back and forth, they cancelled my prescription order because they claimed I had sent a "copy" and they could only accept an original prescription. What an absolute joke. This was after my first attempt to order (and mail in another paper script - not realizing that they would claim it was a copy) was cancelled because the drug was suddenly out of stock, 10 days after allowing me to add to cart and purchase. Time to update your business processes to this century, PetFlow.

The website showed my dog’s prescription diet dog food in stock while it was out everywhere else so I bought it… only to find out that it will not ship in 1-3 days because it ‘may be out of stock’. I ended up finding a larger size somewhere else and when I tried to cancel this order I was told that I can’t, but instead have to wait for the warehouse to cancel it if it doesn’t become available in the next two weeks.

Website stated they had the specific allergen food in stock, when no one else did. I waited for days then received an email they were actually out of it and never charged me. Which caused me to have to drive 45 minutes to find a dermatologist office who had some. Annoying- keep things up to date.

Your website offered a very specific dry cat food. I went through the entire process of having my vet get the prescription to you through several calls. Once we got that all straightened out, it turns out the food isn't in stock after all. Your website should be updated as it is still showing as available.

Ordered food, waited a week to ship, then order was cancelled by PetFlow! No notice! Said they couldn’t get from company

You delivered to the wrong address. Twice. I never received the item.

Dog food sat in their warehouse for 5 days. Finally shipped AFTER I canceled the order. The “gentleman” I spoke to on the phone was a passive aggressive jerk. I will never do business with these folks again.