PetflowReviews of petflow.com

I wold have given 5 stars if I was able to select the cans of merrick dog food instead of buying the cans in bulk. I like variety for my puppy. He gets bored with one flavor. Lol. Other than that, Great service.

See Review Title. Otherwise, consistent expectations on service. Want quicker shipping please!

I love Petflow and am a longtime customer. Service is always exceptional, friendly staff, quick delivery. However, I am slightly downgrading my review because my package was just too heavy! I ordered three 16 pound sacks of cartoons and it was all shipped in the same box. Almost 50 pounds of cat food in one box. I am sure the package service was unhappy with that big heavy box, and I had a very difficult time just maneuvering it into the house. I almost unpacked it on the front porch! I have five levels of spinal fusion so it is hard for me to pick up heavy stuff. Please split heavy orders into smaller boxes, or I suppose I could order less at one time. Thank you for your exceptional service otherwise!

great staff very helpfull and they know their stuff

My experience with PetFlow has been great. It was super easy and I had to order a specific brand of food for my pet that required a script. They touched base with me regarding the status of the order until it arrived. Great service!

Too difficult to alter dates on automated service & very difficult to switch from automated to as needed (phone call). It needs to be stream-lined better.

The time between placing my order and when it was shipped was way too long. And then there's the waiting for it to be delivered. I received an email saying the products I ordered were not available at a facility closer to my home. So it had to be shipped from a state farther away which contributed to the delay it was received. On a very positive note, the customer service both in real time (yes, I called and spoke with a human) and via email is spectacular. I have told many of my animal loving friends about PetFlow.

They have an excellent selection and very competitive prices. However, I have a recurring shipment of 2ea 30 lbs of dog food and a bag of Greenies (SOFT pill treats) and all three times they have sent it they haven packed the Greenies in the same box as the dog food with NO protection. Result, I get a completely flat bag of Grennies!!!! To their credit, each time they have sent me a replacement for the ruined Greenies (at no charge) but on two of those occasions they have sent them in an envelope (even though I specified to have it sent in a box so the same problem would not reoccur)....so they got here ruined AGAIN!