Stacy
They charged me many times for one online transaction.
They charged me many times for one online transaction. Blamed my bank. My bank took care of it, but cost me over draft, plus my time. Guy on phone that blamed my bank did not care.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
Stacy
They charged me many times for one online transaction. Blamed my bank. My bank took care of it, but cost me over draft, plus my time. Guy on phone that blamed my bank did not care.
Unhappy C.
Clueless and rude staff and non-existent or incorrect shipping notifications.
Your M.
Would never order from this company again. Probably a good reason why I have never heard of this company. First they overcharged me. Then they screwed up my order. I ordered quatinty of 8 of an item and only received 5. How do you screw this up? Get your company in order before you start taking orders and peoples money.
elizabeth W.
I ordered dog food from a picture that did not represent the product. I emailed hoping to return the product ... no... I did receive an email confirming that the picture did not represent the product and an apology and that was all.
STEVEN
PetFlow doesn’t tell you but once you sign up for autoship, you go through hell with them trying to cancel it. See ya!
RENEE
I spent $100 on dog toys. They were so cheaply made that my dogs destroyed them within minutes. I contacted the company twice via email to complain and no response.
CRAIG W.
Petflow doesnt care what their customers ask. Chewy is radically better.
LISA G.
Took five days to receive food Was promised on a Saturday and received on the following Monday night