PetflowReviews of petflow.com

EVERY single time I get an order, something is leaking or the packaging is broken. Prices are great. But quality (the actually way they arrive) is very poor.

(A) Disappointed that almost all of the Evo canned food was significantly dented. Better packaging (i.e., more filler) to prevent so much jostling around of the contents of the box could have prevented that (we're guessing the cans weren't dented prior to shipment, but maybe they were?). (B) Visually, the condition of the rest of the order was fine (i.e., no rips or tears in any of the bags enclosed in the box). The exterior box also was in good shape (no rips or punctures). (C) Upon arrival, however, everything was overheated quite a bit, even though the box was not left outside (we were available at the moment of delivery), so the overheating must have been from being in a hot warehouse and/or in non-air-conditioned transport and delivery vehicles. Hoping the fact that the food and the treats became overheated during storage and/or during transport will not negatively impact the food in any way. Do you have any information on this? (D) E-mailed the company directly on June 4, 2012, with all of the above, plus one other question previously asked, but the company has not even acknowledged receipt of any e-mail, much less given the courtesy of any reply. VERY POOR CUSTOMER SERVICE SO FAR (surprising considering that another reviewer stated that Petflow has excellent e-mail customer service; however, that has not been our experience so far AT ALL, unfortunately). Would not recommend this company (at least not yet).

I initially was very happy that I could order my pet supplies and food and get it conviently delivered to my home. However, once distribution problems were encountered for the Royal Canin Rabbit and Potato formula, Petflow never followed up and never restocked the dry 25lb bag. So autodelivery of this food was null and void. Found two other suppliers that were able to get me this food. But I never received a response to my inquiry from petflow as to when they expected to restock this food. My online question went unanswered...not once but twice. In my mind, that told me that my business was no longer valued.

The last order (#468316) we received from PetFlow. com contained Taste of the Wild products for both cat and dog food. No one ever notified us of the recall or offered to assist in any way to help with the recall. I really think this is poor customer service.

i cancelled my future orders#1 to expensive #2 takes to long to get and you tried to charge my card before it was time to ship by close to a week

I purchased the Wellness chicken flavor 3 oz. cat food. One case to be delivered to my new address. I placed the order online but I admit that I made one mistake. I gave my new address when I should have given my old address for the debit card to be billed to. ( I officially didn't change my billing address, yet. ) So my debit card was billed twice. I wasn't happy about that but they did rectify the problem with one debit. My problem was I requested to place on my package, to instruct Fed-Ex to place my package at my front door. It will be safe there but The package was left at management office and there was NO sticker on my door stating that the package was in the office. THIS IS NOT WHAT I REQUESTED !!!! For that reason I will not use your services again.

After placing an order with a coupon, I noticed I was charged for shipping even though this was part of the offer. When I inquired about it, the customer service representative indicated a minimum purchase above the $40 purchase I made was required to receive this offer. However, this wasn't stated on the coupon, and the company did not honor the offer.

The order I placed was never received.