PetflowReviews of petflow.com

The yak bone cam in broken into 5 or 6 pieces. This is the second and last time I order from Petflow.

Shipping is way too slow. Going to try Chewy for better customer responses.

I tried to purchase food twice and got confirmation emails on both orders, then found out later there was an error with my credit card. The same credit card I purchase lots of thing with online all the time. No idea what happened, but I'm done trying with this website.

Horrible experience with petflow. Ordered my puppy’s food through petflow. Never updated with shipping information. Called back after 4 days of not updating. Rep apologized. Sent out replacement bag The best day, puppy visited vet and was told upon had possible food allergy. Called petflow to get the grain free version of the same brand. Paid the difference for the grain free version Keep in mind, I still have TWO bags supposedly on their way. Bottom line. No food has been delivered or attempted to be delivered. They intercepted the packages of the original dog food plus the replacement bag. Dog food that I paid the difference for, hasn’t even updated as leaving the fed ex warehouse ( mind you it’s been a week) Called today to ask for refund since I went to a local pet store to get the dog food. Was told I could not get a refund until they had the food back in their actual warehouse? Are u kidding me??? Petflow sees the same tracking information I see. I obviously don’t have the dog food. It’s still In THEIR hands. Very frustrating to say the least. I will NEVER order from petflow again and do not recommend them. Especially if you actually want your items in a timely manner.

horrible service

I will not do business with your company again. I still have not received my order. Very sloppy work.

I was given the runaround regarding backordered food for my senior cat. I emailed with them for two weeks and was given false information that the food was in stock and my order was being processed. This was not true. They didnt have the food and they stopped replying to my emails. I trusted them and ran out of food. Terrible customer service and Im going to switch to chewy.com.

Despite calling twice, doing the in between between PetFlow and my vet, and being told twice that my order was on the way I have yet to receive my order two week later.