PetflowReviews of petflow.com

I love not having to worry about running out of food by doing the auto delivery. However, their website is very difficult to maneuver and I often just quit instead of waiting forever for something to load. The free shipping or low shipping price is made up for by the higher prices of each item, so you are paying extra for the convenience of having the food automatically delivered. If you want to cancel an auto delivery, you cannot do it online, but have to call. They are supposed to email you in advance of an upcoming auto ship, but that only happens about 50% of the time, so if you need to change/cancel something, you need to go online (and try to get through the website) or it will be sent without a reminder. I was going to change the dog food I was getting and was waiting for the "auto reminder" email so that I could just click on it and not have to fight with the website. Unfortunately, they did not send one that time and I am stuck with 50lbs of dog food that I don't need.

I have not received my ordered product and haven't heard anything regarding my order!

Like the price and service. My only issue is the cans of food are always dented.

It is my error, as I assumed that at the price of 5.99 per bag, I was receiving 20lb bags. Imagine my surprise when what I received were 10lb bags. I won't be ordering from you again.

The packaging is getting bad. Had one bag of food sent that had a hole in it, but they sent me a replacement. The replacement box was coming apart, just like the first box, but the food came w/o rips this time. Seems to be a pattern with other shipments I ordered. Hope you're paying attention to this petflow, and start packaging better.

the order I placed on Wednesday, October 1 was not delivered until Tuesday, October 9. My dogs didn't think much of the promised 2-day delivery.

The box was all messed up when it arrived, and they packed a 28 lb bag of dog food with a box of crunchy treats so that the food was crushing the treats. The treats were in pieces. Shipping was fast and prices were comparable to other online pet food delivery services.

Service and products are definitely 5-star. But the mail packaging is always falling apart by the time it gets delivered to my home - tape falling off, box seams open. This is happening with every delivery.