PetflowReviews of petflow.com

Placed an order on the morning 2/14. You advertise that you ship next day. Called on 2/17/19 it was still sitting at the warehouse. Cancelled order. It’s now 2/25/19 still no refund!

). I didn’t really appreciate how they added tax on my purchase AFTER I sent it to be paid for online. I just happened to notice the extra $5 on my bank statement a few days later. I felt this was a little dishonest 2). They took a lot longer than K9 Cuisine to ship. 3). Now my email is being flooded with their SPAM ads.

Chewy is faster and much cheaper than petflow. Chewy is better at honoring prices as well.

I am going to make a change. This last order was the worst. 9 days from order to arrival. Tracking never offered a delivery date or any info once shipped. I’m done.

Selected reorder and expected same info all to come up but it selected a different deliver to address so it was delivered to the wrong place. Took them 3 days to get it picked back up. Still waiting to receive the credit. Without being asked, they resent the food to the correct address but my dog was no longer at that address. Offered to cancel that bag before it was delivered but that didn’t happen. Now owner of that house is waiting for them to respond to picking that bag up. Frustrating experience and the initial contact when the bag was delivered to the wrong address was pretty awful. Kept repeating that there was nothing they could do, it was my fault, couldn’t get the food to the right place until the following week. I’ll stick to Chewy.

I have used PetFlow for Rx cat food. Its been a pain in the a** the entire time. The store listed as being close, hasn't carried it in years. My vet was more than happy to write a prescription, but the website can't do phone calls. Since they're on the east coast, talking to a real person means remembering to call early in the day. Despite ordering repeatedly, I had to call each & every time thereafter, play phone tag (with long wait times), repeat the needed info, be reassured that I was "in the system," etc,etc,etc. Shipping was free, but the warehouse is 45 min. away with 2 day turnaround. I found another source and will NEVER recommend PetFlow to anyone!

Very difficult to deal with. I tried to purchase a few bags of prescription dog food. I had previously purchased it from Chewy.com and figured I would give petFlow a try. After 3 phone calls I still could not get the order shipped. I placed the order and it just sat there "processing" for a week. When I called I was informed they didn't get the prescription approval. The vet had sent it and sent me a copy. I just kept getting the same answer that they didn't have it. I offered to email it to them and the only acceptable thing for them was to have me mail it. I did not want to delay the delivery of the food any longer so I just canceled the order and went back to chewy. Each customer service person I spoke with was friendly but seemed to know very little about the process and could not help to find a solution with the missing prescription other than for me to mail it. I will not use them again.

I ordered an item that required a prescription from my vet. After a few days of waiting, I received an email that stated there was no response and I was instructed to contact my vet. My vet had never received anything from Petflow. They quickly contacted Petflow and provided the prescription. About a week later, nearly two weeks after my initial order, I am informed that my item is on backorder. This is the second prescription food I have attempted to order that took several weeks to learn was not available. I wasted a great deal of time for nothing.