PetflowReviews of petflow.com

Shopping experience was solid until my login info was exposed after PetFlow account records were hacked. Nice job guys.

I ordered my dog's food on 2/23, it shipped on 2/25, it's now 3/6 and it still hasn't arrived. Was initially set to be delivered last week, didn't happen. We've had weather over the passes, so I understood that it may be later than expected. However, that benefit of the doubt ended when the shipping info was clearly no longer accurate. Every day for almost a week it says it will be delivered by the end of that day, but it isn't and then the next day the date is updated to that day (I look on Monday, it says it will be delivered Monday, it isn't. I look on Tuesday, it says it will be delivered Tuesday but isn't, etc.). I started using PetFlow just in the last few monthsy and at this point I'm ready to change my dog's food just to avoid having to order through them so I can go back to using Chewy. Way more reliable and much faster shipping (if it takes 3 days to get here it's considered a long time to ship). A friend recommended PetFlow, but I'm very disappointed at how this has all gone. This is my third order and each order the shipping has taken a while, but this is just ridiculous. I am so thankful that this order was just for an extra bag to leave at my parents' house, otherwise I would be worried about getting the food in time. When your dog has food allergies, it's sometimes not possible to just go down to the pet store and get food.

I received an email with a tracking code that said my shipment would arrive on a Friday. As of Monday, I have not received it.

I have not received any product and had to contact my vet myself to ask that they call and verify that my cat can have the treats I ordered. I would like to note that the treats I ordered are not prescription on any other site but yours. You wrote to say they are back ordered and I have no idea when or if I will ever get my order.

I had to most difficult time with a prescription order, first I rec’d the cat treats when I had ordered dog treats, I went back and forth with via email that they could not contact my VET, when in fact my VET had a long phone call with them, eventually the order was cancelled and wasn’t notified. I would never bother again with so much hassle.

They send you emails with great storewide discount offers, but when you go to place your order you find your item is excluded from the offer.

The company sent an automated, incorrect, misleading email regarding when my shipments would arrive. When tracking demonstrated that my items had not even been shipped on the date they were supposed to arrive, I called PetFlow. The company would not acknowledge that the email said that my entire order had shipped days earlier, despite PetFlow never handing my items over to FedEx. They kept wanting to point out that one of the items was a prescription item coming from their associated pharmacy. They couldn't understand that nobody forced them to send an email stating that the prescription item had shipped when it hadn't. Since they sent that email, the least that could do was apologize. Sadly, they wouldn't even take ownership of the error. Bottom line - I found this to be an unprofessional company that I would not rely on.

While Pet Flow offers options for purchasing pet food, the ability to remove yourself is cultish. You can not cancel the auto program online, remove your CC, change your order size, or anything without calling them. They are in essence forcing you to participate. They will not even allow you to delete your current CC on file, for billing purposes, until you enter a new one. They claim you future orders waiting to be purchased and need a card on file. I tried various ways to cancel the orders, but was unsuccessful. In size, entire program, one item at a time, etc. NONE of it was granted. I am calling my CC company to report them for fraud and to refuse charges from this entity any further. They are in effect charging my card without my permission. Forcing you to call, with a program number, when you did not set up the program that way, is trying to force customers to keep the service. When I called the company was closed. I have never experienced something like this in all the online orders, shopping, and auto shipping I have ever done. You should be able to cancel as easily as you set up the auto shipping program, Pet Flow is trying to trap their customers into purchases they do not wish to have. DO NOT fall into their trap.