PetflowReviews of petflow.com

Ordered 3 safety LED mini-lights to place on my dog's collar, but neither works out of 3! Shame, PetFlow should stay behind the quality of the products they offer, especially if they promote it!

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I order bagged food, bagged biscuits, and canned food. My first order, the canned food came in a box with no packing materials, so several of the cans were dented which gave me worries of air leakage into the cans. Also, one group of cans was rusted on the top. My second order, the cans (4 dozen) were packed in a box and the bags of biscuits were stuffed in around the cans. While the cans arrived in better shape, the biscuits are about 1/2 crumbs now. I would rather pay a few dollars for shipping and get proper packaging and a usable product than free shipping and product like this. Now I guess I'll head back to my local pet store.

I ordered dog food, which came VERY fast and was what I had ordered. However, when ordering, they give you a choice of 'ship now' or 'ship next week.' I asked to have it shipped next week - and it came in two days. This alone wasn't a huge problem, although I had to find a place for 30 pounds of dog food when I had weekend guests coming in, but when I emailed their customer service department asking them to please cancel my next order (in four months), I got no response. I fully expect them to continue to ignore me until four months from now, when I will get a shipment whether I want one or not - and of course, I'll be charged for it, as well. These folks have a great incentive program for new customers - but don't fall for it, or you too will end up with dog food too soon, too fast, too much or not at all - and no one, anywhere, will bother to respond when you contact them. I would never buy from this company again, but I'm sure I'll have to contact them a few thousand more times before I'm really done.

Because only part of the order was shipped, I had to go out and buy dry cat food. I had to put in a request to get the main part of the shipment out the door and it came from Nevada, several days away.It arrived several days after it was due. The order department dropped the ball. Sincerely, Mary W.

I received my order quickly & efficiently, but I was shocked when I arrived home. The delivery had been left to bake in the 97 degree hot sun! Who knows how hot it was getting inside the box? This highly concerned me because my order was an organic, no preservative cat food & my cats have severe food allergies. Sure enough, I poured out the food and it was discolored & smelled strongly (not badly, per se) & my cats refused to eat it for two days. Granted, this may be more the fault of the delivery service than PetFlow, but as the company in charge of the process they may need to more directly manage their delivery company.

I like ordering the dog food online,but I delayed the order 4 weeks. I didn't thinkmuch of it.I figured I'd get a chance in 4 weeks to decide if I wanted it.But it was shipped without an opportunity for me to cancel. Not even sure how much I paid for.Very disappointed.

Bully sticks were great but the lazer light/pointer I got to play with my cats had a degraded battery & acid leak was bad. Will not order another one online & bought one at a store nearby.