PetflowReviews of petflow.com

If you try to stop your "auto ship" you will not be able to online. They have thought of every way to block you. You might just be stuck having Petflow as your forever provider.

for many years I have ordered my pets food from petfood.com direct until they could not supply me with my orders or lack of supply, then I discovered petflow.com and thought I hit pay dirt, where petfood.com always gave discounts, petflow.com does "not". Spending into the hundreds of dollars, I am satisfied with the product that I receive from petflow.com "however" every shipment has arrived with damaged or smashed cans and they are extremely difficult to open, I am honestly temped to return to petfood.com to see what other wet / canned dog food they have to offer. - thank you

I had to get prescription food for my cat, following surgery. The website was easy to use & I went ahead and placed the order, including giving my veterinarian's details so their vendor could confirm we had a prescription. All fine so far. Unfortunately our cat had been registered at the vets in my husbands name & I bought the food in my name, using my credit card, instead. This simple issue caused two weeks delay in our order being shipped, as their vendor blocked our order because the names werent the same. Despite our vets emailing to me and copying in the customer service rep from PetFlow, that wasn't accepted & I had to re-place the order, their vendor did the check again - same problem - eventually a customer service supervisor spoke on the phone directly to the vets, and authorized our order. The customer service people were responsive and polite, but their system is too rigid & can't cope with anything outside of their preset narrow parameters.

My original order did not get delivered on time. It was determined to be lost causing PetFlow to cancel that order and reissue a second order. This caused a delay in me getting my product by over one week. I was forced to buy a small amount of product locally at a much higher rate which significantly reduced my savings, the reason I ordered from them in the first place. On a positive note they were apologetic and got the order delivered correctly the second time. They also made a minor adjustment to the cost of my product. I will continue to order from them as long as this was an isolated incident.

I HAVE NOT RECD THE ITEM I ORDERED PLEASE ADVISE WHEN YOU SHIPPED & A TRACKING #

I just bought for the first time and I am getting WAY to many emails. It's everyday. This is a big turn off to me!!!! also when I called to order food the 2 different sales people I spoke with did not have much knowledge of the products.

I have ordered from petflow before and they have good prices, but their shipping is so slow..... 2 weeks is normal. When I plan to order from this company I don't order anything I need right away.

I love the prices I got on Blue Buffalo at PetFlow, but the way they were packed let to the flats of 12 cans falling open into a jumbled mess wherein several cans ended up bent or smashed in.